Director, AI Platform & CX Strategy

PayPal Inc.; Austin (TX); Hybrid; USD 198,000 - 294,000; Full time

Benefits offered by this job

Hybrid work model

Equity

Job summary

PayPal is seeking a senior product leader in Austin to own the AI Assistant platform, guiding strategy and execution with engineering, design, and global markets. You will drive profitability, coordinate product reviews, and partner with senior leadership to optimize CX and scale the platform across millions of users.

You will own end-to-end lifecycle for features, leverage data-driven decision making, and stay ahead of AI advancements while balancing regulatory requirements and customer needs.

Qualifications

• 10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• 2 years of experience leading others

Responsibilities

• Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
• Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.

Skills

Leadership

Cross-functional collaboration

Product strategy

AI/ML knowledge

Education

Bachelor's degree

Job description

PayPal is seeking a senior product leader in Austin to own the AI Assistant platform, guiding strategy and execution with engineering, design, and global markets. You will drive profitability, coordinate product reviews, and partner with senior leadership to optimize CX and scale the platform across millions of users.

You will own end-to-end lifecycle for features, leverage data-driven decision making, and stay ahead of AI advancements while balancing regulatory requirements and customer needs.