Director, AI-Driven Solutions Delivery

Berkley Technology Services; Urbandale (IA); On-site; USD 150,000 - 190,000; Full time

Job summary

Berkley Technology Services in Urbandale, IA seeks a Director, Business Solutions to serve as the strategic technology partner for Divisional IT. You will translate business strategy into technology roadmaps and ensure investments deliver measurable value.

Lead AI-first analysis, drive end-to-end solution design, and mentor a team of business-facing technologists. You will collaborate with executives, architects, and delivery teams to modernize processes and enable scalable, secure outcomes.

Qualifications

• 10+ years of experience in business technology, product management, business architecture, process improvement, or technology consulting.
• 5+ years leading business-facing technology teams.
• Deep understanding of commercial insurance operations, including underwriting, claims, policy administration, billing, distribution, or operations.
• Experience working across business and technology organizations in complex matrix environments.
• Strong background in process design, change management, and business transformation.
• Experience with Guidewire, workflow automation, data platforms, AI solutions, or modern insurance ecosystems preferred.

Responsibilities

• Translate business strategy into technology solutions and roadmaps for divisional IT.
• Own solution design, process design, capability adoption, and AI-first business analysis.
• Lead workshops with stakeholders, architects, and delivery teams to define requirements.
• Evaluate solutions against workflows, customer experience, compliance, and operational needs.
• Guide modernization, legacy retirement, and process rationalization efforts.
• Partner with delivery leadership to establish intake, prioritization, and demand management.

Skills

Leadership

Business technology

Business architecture

Process improvement

Technology consulting

AI solutions

Education

Bachelor’s Degree in Computer Science, Information Technology, Information Systems

Advanced degree preferred

Tools

Guidewire

Workflow automation

Data platforms

AI solutions

Job description

Berkley Technology Services in Urbandale, IA seeks a Director, Business Solutions to serve as the strategic technology partner for Divisional IT. You will translate business strategy into technology roadmaps and ensure investments deliver measurable value.

Lead AI-first analysis, drive end-to-end solution design, and mentor a team of business-facing technologists. You will collaborate with executives, architects, and delivery teams to modernize processes and enable scalable, secure outcomes.