Director, AI-Driven Public Services Delivery

opengov; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

OpenGov is seeking a Director of Professional Services to lead a team of Project Managers and implementation experts responsible for delivering OpenGov solutions on time, on budget, and with high customer satisfaction. The role owns delivery predictability and portfolio profitability across a defined product vertical, enabling accurate forecasting and high-quality configuration, training, and testing.

The Director partners with Product Management and Engineering to translate delivery reality

Responsibilities

• Lead a team that achieves results and delivers intended, measurable outcomes for the business and for our customers.
• Lead project managers with the operational rigor that drives predictability in scope, schedule, and effort.
• Enable project managers with the tools, standards, and skills to set scope, timeline, and deliverables for successful deployments across multiple customers simultaneously.
• Enable implementation analysts and consultants with the tools and skills to identify needs, configure and test solutions, and train customers effectively.
• Own forecast accuracy for the portfolio, including hours to complete, revenue recognition timing, and go-live dates.
• Establish command and control of project delivery, internally and externally, when projects are escalated.
• Identify early signs of project and customer risk and devise risk response strategies that keep teams moving forward.
• Set the expectation that the team works AI-first: apply AI tooling to scoping, configuration, testing, documentation, status reporting, and knowledge capture, and measure the hours it returns to the portfolio.
• Lead the ongoing enhancement and codification of OpenGov's project delivery methodology so that improvements persist beyond any single project or person.

Job description

OpenGov is seeking a Director of Professional Services to lead a team of Project Managers and implementation experts responsible for delivering OpenGov solutions on time, on budget, and with high customer satisfaction. The role owns delivery predictability and portfolio profitability across a defined product vertical, enabling accurate forecasting and high-quality configuration, training, and testing.

The Director partners with Product Management and Engineering to translate delivery reality