Director, AI-Driven Professional Services

Billtrust India Careers; United States; À distance; USD 147 000 - 189 000; Plein temps

Avantages offerts par ce poste

Health coverage

Competitive retirement

Generous PTO

Résumé du poste

Billtrust is seeking a Director, Professional Services to lead the PS organization, ensuring excellence in service delivery across engagements and customer implementations while driving growth and profitability.

You will manage Engagement and Practice leaders, partner with Sales, Finance, Product, and Development, and focus on customer satisfaction using AI-enabled insights to improve forecasting and efficiency.

Qualifications

• 3+ years leading cross-functional PS teams and 3+ years delivering projects and selling services in software/SaaS.
• Strong written and verbal communication with facilitation and stakeholder engagement.
• P&L ownership with accountability for PS revenue, margin, and forecasting.

Responsabilités

• Provide leadership to deliver a world-class PS experience and drive product usage expansion.
• Ensure projects meet client requirements and achieve high customer satisfaction.
• Drive continuous innovation and process improvements for ROI and quality.
• Serve as escalation point for delivery issues within PS.
• Use AI tools to improve delivery visibility, forecast accuracy, and efficiency.
• Support selling efforts, including pitching PS engagements and contributing to SOWs.

Connaissances

Cross-functional PS teams

PS delivery

Sales of services

P&L ownership

AI adoption

Stakeholder engagement

Formation

Degree or postgraduate degree in Business

Description du poste

Billtrust is seeking a Director, Professional Services to lead the PS organization, ensuring excellence in service delivery across engagements and customer implementations while driving growth and profitability.

You will manage Engagement and Practice leaders, partner with Sales, Finance, Product, and Development, and focus on customer satisfaction using AI-enabled insights to improve forecasting and efficiency.