Director, AI-Powered Professional Services

Openkrill; United States; Remote; USD 147,000 - 189,000; Full time

Job summary

Billtrust is seeking a Director of Professional Services to lead the PS org, ensuring delivery excellence and customer satisfaction across engagements. You will manage a diverse team, drive cross-functional alignment with Sales, Finance, Product, and Development, and own PS revenue and profitability while leveraging AI to improve forecasting and efficiency.

The role emphasizes strategic leadership, methodologies, and strong client relationships, with a base salary range of $147,000 - $189,000

Qualifications

• 7-9+ years of relevant experience, including 3+ years leading cross-functional PS teams and 3+ years delivering projects and selling services in software/SaaS.
• Strong written and verbal communication skills with demonstrated success in facilitation and cross-functional stakeholder engagement.
• Excellent client management instincts with a proven ability to build effective working relationships with client partners.
• P&L ownership experience with accountability for PS revenue, margin, and forecasting.
• Proven ability to develop methodologies and operational frameworks that differentiate PS delivery.
• Track record driving AI adoption across a PS team to improve operational efficiency and delivery outcomes.

Responsibilities

• Provide leadership across Billtrust’s Professional Services Organization to deliver a world-class, value-add experience to customers and drive product and usage expansion.
• Ensure all projects meet client requirements and deliver high customer satisfaction and reference-ability.
• Drive continuous innovation and process improvement to help customers increase ROI on their Billtrust investment and deliver with quality and consistency.
• Serve as an escalation point for delivery issues within the Professional Services organization.
• Use AI tools to improve delivery visibility, forecast accuracy, and operational efficiency across the PS organization.
• Other duties as assigned.

Skills

PS leadership

Cross-functional collaboration

Client management

P&L ownership

Methodology development

AI adoption

Education

Business degree or higher

Fintech / SaaS experience

Job description

Billtrust is seeking a Director of Professional Services to lead the PS org, ensuring delivery excellence and customer satisfaction across engagements. You will manage a diverse team, drive cross-functional alignment with Sales, Finance, Product, and Development, and own PS revenue and profitability while leveraging AI to improve forecasting and efficiency.

The role emphasizes strategic leadership, methodologies, and strong client relationships, with a base salary range of $147,000 - $189,000