Director, AI-Driven M&A Integration

ServiceNow; Santa Clara (CA); Hybrid; USD 192,000 - 337,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Job summary

ServiceNow is seeking a senior leader to own and drive M&A integration for its Customer Excellence Group. You will govern end-to-end integration across acquired post-sale organizations, guiding Customer Success, Professional Services, Renewals, and Implementation to realize value for customers, employees, and the business.

This is a hybrid role with strategic direction and hands-on execution, leading a Senior Manager and ~10 external consultants.

Qualifications

• Experience integrating AI into work processes, decision-making, or problem-solving.
• 12–15+ years in strategy & operations, program management, or management consulting with substantial M&A integration exposure in enterprise technology.
• Proven experience leading post-sale organization integrations (Customer Success, Professional Services, or Renewals preferred).
• Strong cross-functional fluency to align Finance, HR, Sales Ops, and GTM stakeholders.
• Experience directing external consultants or systems integrators in a delivery context.
• Hybrid work capability with strategic orientation and execution ability.

Responsibilities

• Define and own CEG's M&A integration strategy and scale across multiple deals.
• Make senior decisions on scope, priorities, and resources within CEG and escalate as needed.
• Partner with the CEG Leadership Team to align integration plans with priorities and customer commitments.
• Lead retrospectives and translate learnings into improvements for the M&A playbook.

Skills

AI integration experience

M&A integration

Strategy & operations

Cross-functional fluency

External consultants management

Executive presence

SaaS / enterprise tech

Job description

ServiceNow is seeking a senior leader to own and drive M&A integration for its Customer Excellence Group. You will govern end-to-end integration across acquired post-sale organizations, guiding Customer Success, Professional Services, Renewals, and Implementation to realize value for customers, employees, and the business.

This is a hybrid role with strategic direction and hands-on execution, leading a Senior Manager and ~10 external consultants.