Senior AI GTM & M&A Strategy Lead

ServiceNow; Addison (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

ServiceNow is seeking a Senior Manager for Global GTM & M&A to balance strategic thinking with hands-on execution. You will lead cross-functional initiatives across Sales, Customer Success, and Partners, shaping playbooks, processes, and dashboards to scale acquired SaaS businesses while partnering with Finance, Product, Analytics, and Enablement.

The role demands 7+ years in GTM strategy or enterprise SaaS, strong analytical skills, and executive-level communication to influence at all levels.

Qualifications

• 7+ years of experience in GTM strategy, or enterprise SaaS environments (combination preferred).
• Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption.
• Experience delivering AI-powered programs from concept through scale, with measurable business impact.
• Strong analytical and problem-solving skills, including experience working with large datasets and building business models.
• Excellent communication skills; able to develop executive-ready materials and influence at all levels.
• High sense of ownership and bias toward action; thrives in fast-paced, ambiguous environments.
• Collaborative mindset and ability to lead through influence across teams and functions.

Responsibilities

• Translate executive strategy and M&A integration plans into clearly scoped programs, workplans, and success metrics for GTM teams.
• Develop and maintain GTM operating artifacts such as playbooks, process documentation, templates, and dashboards that drive consistency and performance across regions and functions.
• Partner with senior GTM leaders to ensure high-quality deliverables and insights that influence major decisions.
• Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives.
• Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team.

Skills

GTM strategy experience

Enterprise SaaS

AI programs

Analytical skills

Executive communication

Ownership & action bias

Collaborative leadership

Education

Bachelor's degree

MBA or advanced degree preferred

Job description

ServiceNow is seeking a Senior Manager for Global GTM & M&A to balance strategic thinking with hands-on execution. You will lead cross-functional initiatives across Sales, Customer Success, and Partners, shaping playbooks, processes, and dashboards to scale acquired SaaS businesses while partnering with Finance, Product, Analytics, and Enablement.

The role demands 7+ years in GTM strategy or enterprise SaaS, strong analytical skills, and executive-level communication to influence at all levels.