Director, AI-Driven Business Workflows Innovation (Remote)

ServiceNow; Town of Florida (NY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

ServiceNow seeks a Director of Product Innovation to define, build, and scale a new customer-facing engagement model for Core Business Workflows. This leader works across Product Management, AI, Customer Transformation and GTM to identify high-value use cases, rapidly prototype AI-powered solutions, and demonstrate measurable business outcomes with executive engagement.

The role reports to the Senior Director, Head of Outbound Product Management and will establish the operating model, success

Qualifications

• 12+ years of experience in product management or related enterprise software leadership roles.
• 5+ years of leadership experience managing high performing customer facing and/or product focused teams.
• Experience designing and executing customer innovation programs, POC initiatives, product adoption strategies, or commercialization efforts.
• Strong understanding of enterprise workflow platforms, digital transformation initiatives, and modern business process technologies.
• Experience leveraging AI, GenAI, intelligent automation, or emerging technologies to drive customer outcomes and product adoption.
• Demonstrated success partnering with Product Management organizations to influence roadmap strategy and product direction.
• Exceptional communication, presentation, and stakeholder management skills.
• Bachelor's degree in Business, Computer Science, Engineering, or a related field.

Responsibilities

• Define and operationalize a new product commercialization motion for Core Business Workflows, focused on accelerating customer adoption of emerging innovations, AI and strategic product investments.
• Build and lead a team of highly skilled product and AI specialists who can identify customer problems, rapidly build solutions, and validate business value.
• Lead structured proofs of value, rapid prototypes, innovation workshops, and executive engagements that connect product strategy directly to customer transformation.
• Define and scale the Business Value Assessment framework for Core Business Workflows, including customer baselines, expected outcomes, realized value, and executive business cases.
• Collaborate closely with Product Management, Engineering, Research, Sales, Solution Consulting, Product Marketing, Value Consulting, and Product Success to execute customer innovation initiatives.
• Establish success metrics and operating mechanisms that measure customer adoption, business impact, proof-of-concept outcomes, customer references, and influenced revenue.
• Participate as an executive leader for Core Business Workflows in executive briefings, strategic customer engagements, industry events, and innovation-focused forums.
• Establish success metrics and operating mechanisms that measure proof of value outcomes, conversion, customer adoption, business impact, customer references, reusable product insights, and influenced revenue.
• Identify repeatable patterns across customer engagements and translate them into scalable product capabilities, solution assets, demo narratives, and go to market practices.

Skills

Product Management

Product Strategy

Product Commercialization

Customer Transformation

Enterprise software leadership

Leadership

Communication

Education

Bachelor's degree in Business, Computer Science, Engineering, or a related field

Job description

ServiceNow seeks a Director of Product Innovation to define, build, and scale a new customer-facing engagement model for Core Business Workflows. This leader works across Product Management, AI, Customer Transformation and GTM to identify high-value use cases, rapidly prototype AI-powered solutions, and demonstrate measurable business outcomes with executive engagement.

The role reports to the Senior Director, Head of Outbound Product Management and will establish the operating model, success