Director, Agentic AI Platform & CX Strategy

BAM Ventures; San Jose (CA); Hybrid; USD 218,000 - 324,000; Full time

Benefits offered by this job

Healthcare coverage for you and your/—

Generous paid time off

Job summary

PayPal is seeking a senior Product leader to own the AI Assistant platform, guiding the strategy and execution across engineering, design, data science, and global markets. You will drive a cohesive product vision, prioritize features, and manage profitability while balancing regulatory requirements and customer needs.

The role emphasizes data-driven decision making, market research, and scalable analytics to improve customer experience and reduce support volumes.

Qualifications

• Proven track record of leading and growing high-performing product teams, fostering a collaborative and innovative environment.
• Strong understanding of AI/ML technologies and their application to real-world products, in particular assistants and LLMs.
• Experience in managing products and aligning product development with business objectives.
• Ability to identify product opportunities, define clear solutions, and drive execution in a fast-paced, rapidly changing environment.
• Understanding of servicing channels, customer pain points, and customer service a plus.
• Payments, financial services, and e-commerce experience a plus.

Responsibilities

• Lead the product management team and collaborate with cross-functional teams (engineering, design, global markets, operations) to define and execute the product strategy for the AI Assistant.
• Own the end-to-end product lifecycle, from ideation to launch, for new features and innovations. Define clear priorities, align with stakeholders, and ensure timely delivery.
• Stay ahead of industry trends, AI advancements, and competitor offerings. Use data and insights to inform decision-making and identify opportunities.
• Work closely with engineering teams to ensure seamless execution of features, collaborating with design, data science, and other product teams to build a best-in-class product.
• Utilize data and analytics to drive decisions, measure success, and optimize the platform for performance, experience, and scalability.
• Have a testing and validation mindset with a drive to take action and learn based off data and discovery to drive the product and better-informed decision making.
• Present product vision, strategy, and performance metrics to senior leadership and other key stakeholders. Drive alignment across teams and departments.

Skills

Leadership

AI/ML knowledge

Product management

Cross-functional collaboration

Data-driven decisions

Stakeholder management

Education

Bachelor’s degree or equivalent

Job description

PayPal is seeking a senior Product leader to own the AI Assistant platform, guiding the strategy and execution across engineering, design, data science, and global markets. You will drive a cohesive product vision, prioritize features, and manage profitability while balancing regulatory requirements and customer needs.

The role emphasizes data-driven decision making, market research, and scalable analytics to improve customer experience and reduce support volumes.