Director, Advisor Experience & Retention

Fora Travel; New York (NY); On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

Unlimited vacation

Health Insurance (including an option)

Dental & Vision Insurance

Wellhub Memberships

401k plan with company match

Commuter Benefits

Stock Options

Job summary

Fora Travel in New York City is seeking a Director of Advisor Relations to own retention for Fora X—our community of highest-value advisors. You'll create a cohesive and scalable function including the team, the experiences, and the recognition programs that keep our top advisors with Fora and growing their businesses.

You'll own a travel-knowledge bench and the experiences that keep a demanding, high-performing community with Fora.

Qualifications

• 10+ years in travel, hospitality, membership, or premium member experience — with 3+ years at a senior, lead, or director level owning a function or program end-to-end
• Track record of building high-performing programs from the ground up — you can name what you built, its scale, and what it produced
• Demonstrated ability to link experience to commercial outcomes — you can show what you built kept members retained and growing
• Track record of scaling a high-touch program — you've built the systems (segmentation, qualification, allocation, self-serve) that let a small team serve many more people without losing quality
• Experience hiring, managing, and developing a team; experience managing a contractor or vendor bench is a plus
• Travel-adjacent credibility — fluent enough in luxury travel to earn the respect of successful advisors and the experts you'll manage
• Comfort owning scarce, high-demand access (event seats, fam slots) — fair, holistic, and able to manage expectations of our top advisors well
• Strong cross-functional skills and genuine warmth toward the full community
• Ability to work in the U.S.

Responsibilities

• Develop and lead the Advisor Relations team — lead, develop and manage the travel-knowledge expert bench and programming at scale.
• Own the strategy and execution of the experiences that retain advisors — hosted conferences, local offices, and co-working.
• Own Fora X recognition programs end-to-end, including standing up new ones — their operations, experience and events throughout the year.
• Own Fora X Advisor sentiment and lead cross-functional improvements with product, support and programming.
• Run the travel-knowledge bench as a service center for the Fora X business partner team.

Skills

Travel industry experience

Leadership

Program development

Cross-functional collaboration

Team hiring and development

High-touch program scaling

Travel-adjacent credibility

Strategic planning

US work eligibility

Job description

Fora Travel in New York City is seeking a Director of Advisor Relations to own retention for Fora X—our community of highest-value advisors. You'll create a cohesive and scalable function including the team, the experiences, and the recognition programs that keep our top advisors with Fora and growing their businesses.

You'll own a travel-knowledge bench and the experiences that keep a demanding, high-performing community with Fora.