Director, Advisor Experience & Retention

Fora Travel, Inc.; New York (NY); On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

Unlimited vacation

Health Insurance (including an option)

Wellhub Memberships

401k plan with company match

Supplemental Life Insurance

Stock Options

Job summary

Fora Travel, Inc. seeks a Director of Advisor Relations to own retention for Fora X, our community of top advisors. You’ll build a cohesive function including the team, experiences, and recognition programs that keep advisers with Fora and growing their businesses.

You will design a travel-knowledge bench and the experiences that ensure high‑performing advisors stay engaged. This is a senior operator role reporting to the Head of Advisor Experience in New York City.

Qualifications

• 10+ years in travel, hospitality, membership, or premium member experience — with 3+ years at a senior, lead, or director level owning a function or program end-to-end
• A track record of building high-performing programs from the ground up — you can name what you built, its scale, and what it produced
• Demonstrated ability to link experience to commercial outcomes — you can show what you built kept members retained and growing
• A track record of scaling a high-touch program — you've built the systems (segmentation, qualification, allocation, self-serve) that let a small team serve many more people without losing quality
• Experience hiring, managing, and developing a team; experience managing a contractor or vendor bench is a plus
• Travel-adjacent credibility — fluent enough in luxury travel to earn the respect of successful advisors and the experts you'll manage; you don't need to be a deep travel expert yourself
• Comfort owning scarce, high-demand access (event seats, fam slots) — fair, holistic, and able to manage expectations of our top advisors well
• Strong cross-functional skills and genuine warmth toward the full community
• Ability to work in the U.S.

Responsibilities

• Develop and lead the Advisor Relations team — lead, develop and manage the travel-knowledge expert bench and programming at scale.
• Own the strategy and execution of the experiences that retain advisors — hosted conferences, local offices, and co‑working. Partner with the Advisor Events, Partner Engagement, and Partner teams to sharpen the goals, approach, and advisor‑fit of partner experiences (fams, retreats, hotel openings, etc) and bespoke, business‑stage‑appropriate events.
• Prove which programs grow and retain advisors, and allocate investment against that evidence.
• Own Fora X recognition programs end-to-end, including standing up new ones—their operations, experience and events throughout the year, and qualification criteria. Collaborate with lifecycle marketing to define recognition throughout the year and a Fora X Advisor’s lifecycle.
• Run the travel-knowledge bench as a service center so the Fora X business partner team can taps into depth of expertise — talking through travel nuances or choosing the right conference for an advisor.

Skills

Travel industry experience

Leadership experience

Program management

Cross-functional collaboration

Hiring & team development

Customer/community focus

Event planning familiarity

US work authorization

Job description

Fora Travel, Inc. seeks a Director of Advisor Relations to own retention for Fora X, our community of top advisors. You’ll build a cohesive function including the team, experiences, and recognition programs that keep advisers with Fora and growing their businesses.

You will design a travel-knowledge bench and the experiences that ensure high‑performing advisors stay engaged. This is a senior operator role reporting to the Head of Advisor Experience in New York City.