Director, Advisor Experience & Retention

Fora (Interview Calendar); New York (NY); Presencial; USD 170.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited vacation

Health Insurance (including an option)

Dental & Vision Insurance

Wellhub Memberships

401k plan with company match

Commuter Benefits

Supplemental Life Insurance

Stock Options

Descripción de la vacante

Fora, a modern travel platform headquartered in New York, seeks a Director of Advisor Relations to own retention for Fora X, our elite advisor community. You will design scalable experiences, recognition programs, and a knowledge bench that keeps top advisors engaged and growing their businesses.

You’ll lead a cross-functional team, partner with events, partner engagement, and lifecycle marketing, and report to the Head of Advisor Experience.

Formación

• 10+ years in travel, hospitality, membership, or premium member experience — with 3+ years at a senior, lead, or director level owning a function or program end-to-end
• A track record of building high-performing programs from the ground up — you can name what you built, its scale, and what it produced
• Demonstrated ability to link experience to commercial outcomes — you can show what you built kept members retained and growing
• A track record of scaling a high-touch program — you’ve built the systems (segmentation, qualification, allocation, self-serve) that let a small team serve many more people without losing quality
• Experience hiring, managing, and developing a team; experience managing a contractor or vendor bench is a plus
• Travel-adjacent credibility — fluent enough in luxury travel to earn the respect of successful advisors and the experts you’ll manage; you don’t need to be a deep travel expert yourself (the bench carries that depth)
• Comfort owning scarce, high-demand access (event seats, fam slots) — fair, holistic, and able to manage expectations of our top advisors well
• Strong cross-functional skills and genuine warmth toward the full community
• Ability to work in the U.S.

Responsabilidades

• Develop and lead the Advisor Relations team — lead, develop and manage the travel-knowledge expert bench and programming at scale.
• Own the strategy and execution of the experiences that retain advisors — hosted conferences, local offices, and co-working. Partner with the Advisor Events, Partner Engagement, and Partner teams to sharpen the goals, approach, and advisor-fit of partner experiences (fams, retreats, hotel openings, etc) and bespoke, business-stage-appropriate events.
• Prove which programs grow and retain advisors, and allocate investment against that evidence.
• Own Fora X recognition programs end-to-end, including standing up new ones—their operations, experience and events throughout the year, and qualification criteria. Collaborate with lifecycle marketing to define recognition throughout the year and a Fora X Advisor’s lifecycle.
• Own Fora X Advisor sentiment. When Support, NPS, advisor insights (owned by our insights team) or an advisor surfaces a Fora X Advisor issues, lead the response and build cross-functional processes to elevate, create resolution accountability, and advocate across product, support, and programming as needed.
• Run the travel-knowledge bench as a service center so the Fora X business partner team can taps into depth of expertise — talking through travel nuances or choosing the right conference for an advisor.

Conocimientos

Travel industry experience

Leadership

Program management

Cross-functional collaboration

Team building

Vendor management

Strategic thinking

Customer relationship management

Communication skills

US work authorization

Descripción del empleo

Fora, a modern travel platform headquartered in New York, seeks a Director of Advisor Relations to own retention for Fora X, our elite advisor community. You will design scalable experiences, recognition programs, and a knowledge bench that keeps top advisors engaged and growing their businesses.

You’ll lead a cross-functional team, partner with events, partner engagement, and lifecycle marketing, and report to the Head of Advisor Experience.