Director, Adoption Strategy — Scale Customer Value

Ironclad; New York (NY); On-site; USD 205,000 - 230,000; Full time

Benefits offered by this job

Health coverage

Parental leave

401(k) with employer match

Paid time off

Wellbeing stipends

Mental health resources

Commuter benefits

Job summary

Ironclad, a leader in AI-driven contract lifecycle management, seeks a Director of Adoption Strategy in the United States to scale a cross-functional Adoption Strategy function across the customer lifecycle. Lead pre-sales and post-sales services, shape proofs of value, and guide implementation and long‑term adoption to deliver durable customer value.

You will set the team’s direction, establish operating models, and partner with Sales, Product, and Customer Success leaders to ensure measurable

Qualifications

• 8+ years of experience in professional services, implementation, customer success, or related customer-facing functions within an enterprise software company.
• Demonstrated experience across both pre-sales and post-sales professional services with leadership on both sides.
• Experience leading a functional team through managers and senior contributors, with a track record of developing talent.

Responsibilities

• Lead and develop the Adoption Strategy team, including managers and senior individual contributors; establish expectations, coaching practices, career paths, and performance standards.
• Operationalize and scale the Adoption Strategy operating model, improving consistency, quality, velocity, and repeatability.
• Oversee the team’s role in pre-sales services strategy, including services selling, solution shaping, scoping, entitlement decisions, SOW development, and alignment with Sales and Solution Engineering.
• Establish the standards for proof-of-value motions, defining objectives, success criteria, delivery plans, and transition paths.
• Provide oversight for implementation strategy and execution after a deal closes, ensuring continuity through adoption.
• Create operating mechanisms across the customer lifecycle with defined stages, engagement criteria, handoffs, governance, and accountability.
• Serve as a senior escalation leader for complex or at-risk engagements, providing executive coverage.
• Define and own the function’s performance framework with metrics like value realization and adoption milestones.
• Partner with senior leaders to evolve the broader Customer Value operating model and integrate adoption with other motions.
• Continuously improve methodologies, tooling, and AI usage to reduce manual coordination and accelerate time-to-value.

Job description

Ironclad, a leader in AI-driven contract lifecycle management, seeks a Director of Adoption Strategy in the United States to scale a cross-functional Adoption Strategy function across the customer lifecycle. Lead pre-sales and post-sales services, shape proofs of value, and guide implementation and long‑term adoption to deliver durable customer value.

You will set the team’s direction, establish operating models, and partner with Sales, Product, and Customer Success leaders to ensure measurable