Director, Adoption Strategy & Customer Value

ironcladhq; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Ironclad is seeking a Director of Adoption Strategy to lead the evolution and scaling of our Adoption Strategy function across the customer lifecycle. This leadership role connects pre-sales and post-sales services into a cohesive customer journey and shapes how adoption outcomes are delivered through our platform.

The Director will set direction, govern performance standards, and partner with senior leaders across Sales, Customer Success, and Product to drive lasting customer value and

Qualifications

• 8+ years of experience in professional services, implementation, customer success, solution consulting, or related customer-facing functions within an enterprise software company.
• Demonstrated experience across both pre-sales and post-sales professional services.

Responsibilities

• Lead and develop the Adoption Strategy team, including managers and senior individual contributors; establish clear expectations, coaching practices, career paths, and performance standards.
• Operationalize and scale the Adoption Strategy operating model, building on existing motions and methodologies while improving consistency, quality, velocity, and repeatability.
• Oversee pre-sales services strategy, including services selling, solution shaping, scoping, entitlement decisions, SOW development, and alignment with Sales and Solution Engineering.
• Define standards for proof-of-value motions, ensuring objectives, success criteria, delivery plans, and conversion paths are connected to long-term adoption outcomes.
• Provide oversight for implementation strategy and execution after a deal closes, ensuring continuity from value proof to implementation and sustained adoption.
• Create clear operating mechanisms across the customer lifecycle, including adoption stage definitions, engagement criteria, and escalation paths.

Skills

Leadership

Professional services

Implementation

Customer success

Job description

Ironclad is seeking a Director of Adoption Strategy to lead the evolution and scaling of our Adoption Strategy function across the customer lifecycle. This leadership role connects pre-sales and post-sales services into a cohesive customer journey and shapes how adoption outcomes are delivered through our platform.

The Director will set direction, govern performance standards, and partner with senior leaders across Sales, Customer Success, and Product to drive lasting customer value and