Director, Account Specialist (Mexico/US Team)

TRSS; Hartford (CT); Hybrid; USD 300,000 - 394,000; Full time

Job summary

A leading company in Legal and Information Services is seeking an experienced Account Management Leader. This role involves managing a team, aligning strategies with business goals, and driving customer satisfaction. The ideal candidate has extensive experience in account management and team leadership, with a strong focus on performance metrics and customer data analysis. The position offers a competitive salary, comprehensive benefits, and opportunities for personal and professional growth, including flexible work arrangements.

Benefits

Comprehensive benefits package

Flexible work-life balance

Generous vacation policies

Learning and development programs

Commitment to diversity and social impact

Qualifications

• 10+ years in account management or related field.
• 8+ years leading teams with talent development.

Responsibilities

• Lead account specialist team to ensure customer service excellence.
• Collaborate with leadership on account management strategies.
• Monitor sales and renewal performance metrics.

Skills

Communication

Interpersonal Skills

Analytical Thinking

Problem Solving

Tools

CRM Software

Sales Tools

Job description

Employer Industry: Legal and Information Services

Why consider this job opportunity:
- Salary up to $393,300
- Comprehensive benefits package including health, dental, vision, and retirement plans
- Flexible work-life balance with options for remote work and generous vacation policies
- Opportunities for personal and professional growth through learning and development programs
- Inclusive company culture with a commitment to diversity and social impact initiatives

What to Expect (Job Responsibilities):
- Lead and manage the account specialist team to ensure exceptional customer service and meet performance metrics
- Collaborate with senior leadership to align account management strategies with business goals
- Monitor sales, renewal, and upsell/cross-sell performance metrics to achieve assigned quotas
- Analyze customer data to identify trends and opportunities for improvement
- Address customer issues promptly to maintain a high level of satisfaction

What is Required (Qualifications):
- 10+ years of experience in account management, retention & renewals, sales, or a related field
- 8+ years of experience leading teams, including talent development and performance delivery
- Proficiency in CRM software and sales tools
- Excellent communication and interpersonal skills
- Ability to travel to Mexico City on a regular basis (typically once a month)

How to Stand Out (Preferred Qualifications):
- Experience in strategic decision-making and risk mitigation
- Strong analytical thinking and problem-solving abilities
- Proven track record of driving revenue targets and growth
- Familiarity with cross-functional collaboration in a corporate setting
- Commitment to continuous learning and improvement

#LegalServices #AccountManagement #CareerGrowth #DiversityAndInclusion #RemoteWorkOpportunity

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