Strategic Relationship Manager

TRS Recovery Services; United States; On-site; USD 99,000 - 211,000; Full time

Job summary

Fiserv is seeking a Strategic Relationship Manager to build strategic partnerships with Enterprise clients in the merchant acquiring space. You will identify new accounts, drive complex solution sales, and promote revenue growth while understanding client goals and strategies.

You will orchestrate omnichannel product campaigns, maintain senior-level relationships, develop account plans, and coordinate cross-functional teams including account managers and implementation staff.

Qualifications

• 8+ years in merchant acquiring sales within quota environments.
• Proven new business generation and solution selling experience.
• Experience navigating matrix orgs with cross-functional leadership.

Responsibilities

• Orchestrate sales campaigns of Omnichannel Digital Product Solutions, establishing and maintaining senior-level relationships in the merchant payment processing space.
• Maintain regular communication with clients, articulating the Fiserv value proposition while managing multiple opportunities through various sales stages.
• Develop and execute a vertical plan, continuously evaluating and revising it to maximize business opportunities.
• Create comprehensive client proposals, including solutions, financial justifications, growth plans, project timelines, and expected results to secure business with maximum revenue and margin.
• Build detailed account plans for aspirational clients and new cross-sales opportunities, negotiating pricing, contract terms, and collaborating closely with sales and relationship management.
• Work within virtual team settings, coordinating resources like account managers, solution consultants, and implementation/service teams to meet client needs.

Skills

Merchant Acquiring Sales

New business dev

Solution selling

Negotiation

Education

Bachelor's degree in business

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Strategic Relationship Manager

What does a successful Strategic Relationship Manager do at Fiserv?

In your role as a Strategic Relationship Manager at Fiserv, you will focus on building strategic partnerships with Enterprise clients to secure new business for Fiserv's wide range of products and solutions in relation to Merchant Acquiring. Success in this position requires a proven background in identifying and engaging new accounts, driving complex solution sales, and promoting revenue growth, while also understanding the client's business, goals, and strategies.

What you will do:

• Orchestrate sales campaigns of Omnichannel Digital Product Solutions, establishing and maintaining senior-level relationships in the merchant payment processing space.
• Maintain regular communication with clients, articulating the Fiserv value proposition while managing multiple opportunities through various sales stages.
• Develop and execute a vertical plan, continuously evaluating and revising it to maximize business opportunities.
• Create comprehensive client proposals, including solutions, financial justifications, growth plans, project timelines, and expected results to secure business with maximum revenue and margin.
• Build detailed account plans for aspirational clients and new cross-sales opportunities, negotiating pricing, contract terms, and collaborating closely with sales and relationship management.
• Work within virtual team settings, coordinating resources like account managers, solution consultants, and implementation/service teams to meet client needs.

What you will need to have:

• 8+ years of Merchant Acquiring Sales experience handling payment processing solutions in a quota carrying environment.
• 8+ years of successful new business generation and solution selling experience, with a deep understanding of market dynamics, challenges, trends, and operations in the merchant payment processing space.
• 8+ years of experience navigating complex, matrix organizations and leading cross-functional initiatives, with a client-focused approach and proven success in enhancing the client experience.
• 8+ years of experience in influence and negotiation skills, accompanied by a solid understanding of industry processes and compliance regulations.
• Availability to travel domestically up to 60%.
• Bachelor's degree in business or an equivalent combination of education, work, and/or military experience.

What would be great to have:

• Proven track record in technology software or services sales to large accounts, with a fundamental understanding of solution selling.
• Familiarity with Fiserv and former First Data product offerings, and the ability to execute the Fiserv Way of Selling, including our Expert Selling Force Management framework.
• MBA preferred.

Salary Range

$99,200.00 - $211,100.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

Our commitment to Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [e-mail]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.