VP, Global Product Strategy
Clover
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Job summary
Fiserv is seeking a Vice President, Global Product Strategy to lead the strategic direction of Merchant Solutions across SMB, Mid-Market, and Enterprise, aligning product, technology, and Sales to drive sustainable growth. This leader owns portfolio governance, roadmaps, and executive communications, partnering with Product, Technology, Sales, and Marketing to deliver a unified product narrative.
You will oversee multi-year strategic plans, market intelligence, and global portfolio governance,
Qualifications
- 14+ years of experience in product strategy, product management, corporate strategy, consulting, payments, fintech, financial services, or related fields.
- 8+ years of progressive leadership experience managing global teams and enterprise-scale initiatives.
- Deep understanding of payments, merchant acquiring, commerce technology, software platforms, and fintech ecosystems.
- Proven experience leading portfolio strategy, investment prioritization, and large-scale transformation programs.
- Demonstrated success influencing executive leadership and driving cross-functional alignment.
- Strong analytical, financial modeling, strategic planning, and executive communication skills.
- Some commercial (pitch / RFP) experience, with the ability to guide positioning and messaging of key opportunities.
- Advanced PowerPoint and Excel skills.
- Bachelor’s degree required.
Responsibilities
- Define the global product strategy for Merchant Solutions, spanning Clover, SMB, Mid-Market, Enterprise, and enabling platform capabilities.
- Translate corporate objectives, market dynamics, customer insights, and competitive intelligence into actionable product strategies and investment priorities.
- Lead development of multi-year strategic plans, strategic themes, and portfolio roadmaps that drive revenue growth, merchant value, and market differentiation.
- Own product portfolio governance and roadmap governance, including enterprise-wide prioritization frameworks that evaluate investments based on customer impact, strategic fit, financial return, risk, and execution capacity.
- Drive executive decision-making processes, portfolio tradeoff decisions, and resource allocation across global product teams.
- Drive executive communications and product communications, including strategic messaging, leadership town halls, and organizational updates.
Skills
Education
Tools
Job description
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
The Vice President, Global Product Strategy is responsible for defining and driving the strategic direction of Fiserv’s Merchant Solutions business across SMB, Mid-Market, and Enterprise segments. This leader serves as the connective tissue between business strategy, product, technology, and Sales, ensuring that Merchant Solutions delivers sustainable growth through a unified, globally aligned product portfolio. Reporting to the SVP, Global Product Strategy, the Vice President leads global product strategy, portfolio planning and investment prioritization, roadmap alignment, competitive intelligence, executive communications, and strategic transformation initiatives. The role owns the portfolio and roadmap governance model, leads the enterprise operating rhythm, and partners closely with Product, Technology, Sales, and Product Marketing leadership to align resources around the highest-value opportunities and communicate a clear product narrative internally and externally.
- Define the global product strategy for Merchant Solutions, spanning Clover, SMB, Mid-Market, Enterprise, and enabling platform capabilities.
- Translate corporate objectives, market dynamics, customer insights, and competitive intelligence into actionable product strategies and investment priorities.
- Lead development of multi-year strategic plans, strategic themes, and portfolio roadmaps that drive revenue growth, merchant value, and market differentiation.
- Own product portfolio governance and roadmap governance, including enterprise-wide prioritization frameworks that evaluate investments based on customer impact, strategic fit, financial return, risk, and execution capacity.
- Drive executive decision-making processes, portfolio tradeoff decisions, and resource allocation across global product teams.
- Drive executive communications and product communications, including strategic messaging, leadership town halls, and organizational updates, plus executive-level content for Board of Directors meetings, Investor Day presentations, earnings support materials, operating reviews, and leadership offsites.
- Distill complex market, product, and technology topics into compelling business cases and recommendations.
- Act as a trusted advisor to senior executives on growth strategy, product investments, M&A opportunities, and innovation initiatives.
- Ensure consistent strategic messaging across internal and external stakeholder communications.
- Partner with Product Marketing to define product positioning, launch readiness, portfolio narratives, and commercial enablement.
- Support critical commercial opportunities by translating Fiserv strategy into compelling pitch and proposal strategies aligned with clients stated and observed needs and pain points.
- Align messaging and go-to-market readiness across Product, Sales, and Marketing to accelerate adoption and revenue realization.
- Monitor and assess competitive, regulatory, macroeconomic, and technology trends impacting global commerce and payments.
- Evaluate emerging technologies and business models, including AI, Agentic Commerce, embedded finance, digital identity, data monetization, and next-generation payment experiences.
- Identify market opportunities, customer pain points, and ecosystem shifts that influence product direction and business strategy.
- Provide thought leadership and executive recommendations regarding growth opportunities and strategic risks.
- Establish and own the governance frameworks that connect strategy, investment decisions, product performance, and execution accountability.
- Lead QBRs, MBRs, operating reviews, roadmap reviews, and strategic planning forums, ensuring decisions, owners, and follow-through are clear and tracked.
- Define and monitor portfolio KPIs, investment performance metrics, business outcomes, and strategic health indicators.
- Create visibility into dependencies, risks, resource constraints, and execution progress across portfolios and regions.
- Drive accountability for execution against strategic objectives and portfolio commitments.
- Align product, engineering, design, sales, partnerships, operations, and finance around common priorities and measurable business outcomes.
- Partner with Product and Technology leaders to ensure roadmaps reflect strategic priorities and customer needs.
- Coordinate the annual operating plan and connect strategic planning cycles to portfolio investment decisions.
- Champion innovation across Merchant Solutions by translating emerging technologies and industry shifts into actionable product capabilities and customer value propositions.
- Lead strategic transformation programs that improve product planning, prioritization, governance, and organizational effectiveness.
- Accelerate adoption of AI-enabled tools and modern product development practices across product and engineering organizations.
- Foster a culture of curiosity, experimentation, and data-driven decision making.
- Build and lead a high-performing global strategy organization responsible for portfolio planning, product strategy, communications, governance, and strategic initiatives.
- Develop talent and future leaders through coaching, mentoring, and career development.
- Create a collaborative operating model across product, technology, sales, and operations teams.
- Influence senior executives and stakeholders without direct authority to achieve enterprise outcomes.
- 14+ years of experience in product strategy, product management, corporate strategy, consulting, payments, fintech, financial services, or related fields.
- 8+ years of progressive leadership experience managing global teams and enterprise-scale initiatives.
- Deep understanding of payments, merchant acquiring, commerce technology, software platforms, and fintech ecosystems.
- Proven experience leading portfolio strategy, investment prioritization, and large-scale transformation programs.
- Demonstrated success influencing executive leadership and driving cross-functional alignment.
- Strong analytical, financial modeling, strategic planning, and executive communication skills.
- Some commercial (pitch / RFP) experience, with the ability to guide positioning and messaging of key opportunities.
- Advanced PowerPoint and Excel skills.
- Bachelor’s degree required.
- MBA or advanced degree.
- Experience within global payments, merchant acquiring, SaaS, commerce platforms, or financial technology organizations.
- Experience preparing Board, Investor Relations, or executive-level strategic materials.
- Knowledge of AI-driven product development, emerging commerce technologies, and digital transformation programs.
$190,000.00 - $316,800.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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