Director, Account Experience Product Leader

Fidelity Investments Inc.; Durham (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Fidelity Investments Inc. seeks an experienced Product Manager within Core Experiences to define and deliver customer-facing experiences that move billions of dollars securely each year.

You will lead discovery, strategy, and governance across web and native platforms, partnering with Engineering, Design, CX, Marketing, and Operations to drive customer value and business impact. You will own the roadmap, synthesize insights, and communicate recommendations to executives, while thriving in a

Qualifications

• 8+ years of Product Management experience.
• Significant experience leading product discovery, strategic planning, or innovation initiatives.
• Demonstrated success shaping digital products across both web and native mobile experiences
• Strong knowledge of product discovery methodologies, customer research techniques (journey mapping), and opportunity assessment frameworks.
• Proven ability to develop product strategies and influence executive-level decisions.
• Experience operating in complex, matrixed organizations.

Responsibilities

• Lead discovery efforts across web and native digital experiences to identify customer needs, business opportunities, and emerging market trends.
• Establish repeatable frameworks for idea evaluation, opportunity sizing, hypothesis validation, and investment recommendations.
• Maintain a strategic backlog of product opportunities informed by customer insights, data analysis, and competitive intelligence.
• Develop approved ideas into briefs with key problem statements backed by learning agenda and customer use cases.
• Own the strategic product roadmap, aligning customer needs, business priorities, and technology investments.
• Evaluate alternative solutions and facilitate prioritization decisions, balancing customer value, business impact, and feasibility.
• Develop the processes, governance, and artifacts that enable effective roadmap planning and portfolio management.
• Leverage quantitative and qualitative data to uncover trends, validate opportunities, and build compelling business cases.
• Act as a connector across the organization, synthesizing insights from Product, Engineering, Design, Customer Experience, Marketing, and Operations teams.
• Influence stakeholders and senior leaders through strong communication, negotiation, and evidence-based recommendations.

Skills

Product Management

Discovery & Strategy

Data-driven decisions

Cross-functional collaboration

Stakeholder influence

Job description

Fidelity Investments Inc. seeks an experienced Product Manager within Core Experiences to define and deliver customer-facing experiences that move billions of dollars securely each year.

You will lead discovery, strategy, and governance across web and native platforms, partnering with Engineering, Design, CX, Marketing, and Operations to drive customer value and business impact. You will own the roadmap, synthesize insights, and communicate recommendations to executives, while thriving in a