Director

Chick-fil-A; Raleigh (NC); On-site; Full time

Job summary

A leading fast-food chain in Raleigh, North Carolina, seeks a Restaurant Director to oversee various operational areas and ensure exceptional service quality. The ideal candidate will have over 5 years of leadership experience, manage teams effectively, and demonstrate strong organizational and strategic thinking skills. This role requires a commitment to fostering a positive restaurant culture and achieving business goals. The position offers flexible hours to meet the demands of the restaurant operations.

Qualifications

• 5+ years of leadership experience in a restaurant environment.
• Strong ability to communicate clearly and professionally.
• Must maintain current ServSafe Certification.

Responsibilities

• Oversee specific areas of the restaurant business.
• Drive brand standards for food quality and guest experience.
• Develop and lead a strong team.

Skills

Leadership experience

Time management

Communication

Strategic thinking

Adaptability

Organizational skills

Job description

As core members of the restaurant leadership team, Restaurant Directors typically oversee specific areas of the restaurant business like Operations, Training, Human Resources, and more. A Director oversees a department within the business and is responsible and accountable for business results in that department. Qualified applicants have 5+ years of leadership experience and flexible availability during restaurant business hours.

Responsibilities

• Fully owns area processes, results, and staffing
• Works with Executive Director Team to set strategy for operational systems and processes
• Develops a strong Team Leader and Supervisor tier
• Develops and leads the team toward accomplishing performance metrics
• Ensures proper management and documentation of all area systems and guidelines
• Drives brand standards for Food Quality, Safety, Guest Experience, and all other performance metrics
• Explores and implements new ways to improve operations
• Creates a positive restaurant environment for the guests and team
• Allocates daily, weekly, and monthly cleaning and maintenance tasks
• Analyzes and effects business results: CEM, Food Cost, Labor Cost, Net Profit
• Prepares the restaurant and team for all Third Party Audits: Health Department, Deloitte, EcoSure, etc.
• Anticipates and solves long-term issues of throughput and systems
• Supports fellow Director Team with coverage for time off
• Attends weekly director meeting
• Participates in all team building events
• All other tasks as assigned
• Thinks strategically and casts vision: able to see and communicate the business goals with the ability to use forward thinking and planning
• Communicates effectively: communicates clearly and professionally, sets clear expectations, able to lead crucial conversations with tact and empathy
• Time management: organization, high capacity, meets deadlines, prioritizes most important goals, makes wise decisions
• Adapts and innovates: adjusts quickly to changing priorities and conditions and generates new approaches to problems
• Growth oriented: explores new ideas and opportunities to produce results for the business
• Intentional leadership: intentionally and proactively leads the team to meet our potential in a God-honoring way
• Organizational builder: skilled in organizational strategy and execution; thinks, builds, and leads like an owner
• Culture guardian: models Core Values, exemplifies our Vision, and lives out the Chick-fil-A Corporate Purpose
• Faithful steward: invests and multiplies what has been given to them to steward

Development

• Create and follow personal development plan
• Develop and execute quarterly area growth plans
• Meet 1:1 with Executive Director to discuss the business and problem solve to improve results
• Maintain current ServSafe Certification
• Work intentionally with leadership team
• Develop strong supervisor team
• Collaborate with Training Director and Leadership Development Director in tracking all team members' development