Director

Workstream; Belleville (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

PTO

Performance bonuses

Scholarship opportunities

Flexible scheduling

Job summary

Chick-fil-A Belleville is seeking a Director of Operations and HR/Talent who embodies core values and leads with passion. This role includes overseeing operational excellence and talent development while fostering genuine hospitality.

You will partner with the Owner/Operator for team mentorship and drive performance across leadership and guest experience. The ideal candidate has experience in HR management or related fields, a commitment to service, and a background in quick-service restaurants.

Qualifications

• 1–3+ years in HR management or related role in QSR or hospitality.
• Experience in sourcing and recruiting talent.
• Ability to handle conflict resolution and performance management.

Responsibilities

• Lead teams to drive operational excellence in guest experience.
• Manage food cost and labor budgets for profitability.
• Train and mentor team members to model high standards.
• Champion genuine hospitality in guest recovery.

Skills

HR management

Talent Acquisition

Store Management

Conflict resolution

Coaching

Hospitality

Education

High School Diploma

Associate's or Bachelor's degree

Job description

Director of Operations and HR/Talent — Chick-fil-A Belleville

About the Role

A Director consistently demonstrates our core values, embraces the Chick-fil-A culture, and serves with a passion for people. In this role, you will work closely with the Owner/Operator on a daily basis to plan, execute, and coach leaders and team members while driving performance across our Five Critical Success Factors: Leadership, Talent, Customer Experience, Sales, and Brand Growth.

As a Director, you lead by example—balancing hands-on operational leadership with HR and administrative stewardship to ensure long-term, sustained success for our team and business.

CFA Belleville Vision, Mission, and Values

• Vision: To be Belleville's most caring company.
• Mission: We exist to be a team that changes lives every day by serving with care, leading with excellence, growing with courage, and persisting with resilience.
• Values: Care, Excellence, Courage and Resilience

Position Type:

• Full-time

Our Benefits Include:

• Health, Vision, and Dental Insurance Contributions
• PTO
• Competitive Pay
• Performance bonuses quarterly and annually
• Significant 1-on-1 development time with the Owner/Operator
• A fun work environment where you can positively influence others
• Scholarship opportunities
• Flexible scheduling (and closed on Sundays)
• Intentional growth and development to help you reach your professional goals within our organization and beyond

Director Responsibilities:

• Operational & Team Leadership: Lead diverse teams across all dayparts in a high-volume restaurant, driving operational excellence in guest experience, food safety, and quality metrics.
• Financial & Performance Stewardship: Manage food cost, labor budgets, and operational efficiency to achieve store profitability and growth goals.
• Talent Development & Coaching: Train, mentor, and elevate team members and leaders, modeling high standards and setting the shift tone.
• Guest Recovery & Hospitality: Champion genuine hospitality and handle guest recovery to protect and elevate the brand.

Qualifications and Requirements:

• Prior Experience: 1–3+ years in HR management, Talent Acquisition, Store/Operations Management, or a Senior Director role within quick-service restaurants (QSR) or hospitality.
• Education: High School Diploma required; Associate's or Bachelor's degree in Human Resources, Business, or related field preferred (or equivalent leadership experience).
• Talent Acquisition & Onboarding: Proven ability to source, recruit, interview, and select top-tier talent to meet staffing and growth goals.
• Employee Relations & Performance Management: Skilled in coaching leaders, handling conflict resolution, conducting performance reviews, and addressing behavioral or policy concerns constructively.
• Team Development & Training: Experience building leadership pipelines, mentoring Team Leaders, and driving retention initiatives.
• Compliance & HR Operations: Familiarity with basic employment laws, workplace safety, and administrative HR processes (e.g., onboarding documentation, records management).
• Service Mindset: Deep commitment to supporting and serving Team Members, fostering a culture of hospitality, continuous learning, and care.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.