Direct Wage- Customer Service Technician-2

southtexascollege; McAllen (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

South Texas College’s Centers for Learning Excellence seeks a Customer Service Technician to assist students, staff, and community users. You will respond to inquiries, provide information about CLE spaces and programs, and support the use of College resources.

The role requires a minimum of 6 months of customer service experience, basic college coursework, and the ability to work evenings/weekends as needed. Proficiency with Microsoft Office and Banner is preferred.

Qualifications

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Bilingual, English/Spanish, preferred.

Responsibilities

• Provide a positive, friendly, and knowledgeable impression of the College and deliver exceptional customer service.
• Manage front reception area and serve as a customer service representative for the CLE on-site and online.
• Enforce college procedures for printing, computer use, and CLE policies; communicate discrepancies to supervisors.
• Assist with attendance tracking and appointment scheduling software.
• Prepare packets and arrange supplies for Supplemental Instruction Leaders, tutors, and staff.
• Support department marketing and data retrieval activities and perform other duties as assigned.

Skills

Customer service

Oral and written communication

Bilingual English/Spanish

Teamwork and independence

Education

College Certificate

30 earned college hours

Tools

Microsoft Office

Banner

Job description

Special Instructions

Dear Applicant, The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following: Social Security Number, Date of Birth, Age, Citizenship Status, Gender, Ethnicity/Race, Marital Status, Applicant Photos.
* A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts: Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members.

Job Description

Department: Centers for Learning Excellence

General Statement of Job

The Centers for Learning Excellence (CLE) Customer Service Technician interacts with students, College employees, and community users and performs a wide variety of customer service and office support functions including responding to inquiries and providing general information and assistance to students, College employees, and community users regarding CLE spaces and programs. Assists students, faculty, and community users with utilization of College resources within the CLE.

Specific Duties and Responsibilities

Essential Functions:

• Provides a positive, friendly, and knowledgeable impression of the College, interacts with students, College employees, and community users, and provides exceptional customer service.


• Performs a wide variety of customer service and office support functions including responding to inquiries and providing general information and assistance to students, College employees, and community users regarding the CLE.


• Manages front reception area and serves as a customer service representative for the CLE in the center and online as assigned.


• Enforces college procedures for printing and computer use.


• Enforces CLE procedures for students, College employees, and community users and communicates proactively with CLE supervisors regarding any discrepancies.


• Assists supervisors with the use of attendance tracking and appointment scheduling software.


• Participates in required departmental trainings, workshops, and meetings.


• Has access to a remote working site that is safe and free from interruptions, and to a reliable internet connection sufficient to perform job duties remotely as required.


• Prepares packets for Supplemental Instruction Leaders, tutors, academic coaches, and other CLE staff as needed; prepares copies; assists in arranging for supplies.


• Assists departmental staff with marketing and data retrieval. Performs other duties as assigned.

Required Education and Experience

• To qualify, one of the following must be met: College Certificate.


• A minimum of 30 earned college hours


• At least six (6) months of customer service experience, required.


• Experience in a higher education institution using enterprise systems; e.g. Banner, preferred.

Required Knowledge, Skills and Abilities

• Excellent oral, written and interpersonal communication skills.


• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.


• Bilingual, English/Spanish, preferred.


• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.


• Ability to work independently as well as a team player within department and with others.


• Ability to work evenings and/or weekends as needed.


• Demonstrated commitment to achieving the vision and mission of South Texas College.


• Ability to read and comprehend simple instructions, write short correspondence and memos.


• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


• Ability to apply practical understanding to carry out detailed but uninvolved written or oral instructions.


• Ability to deal with problems involving a few concrete variables in standardized situations.

Checks, Certificates, Licenses, and Registrations

Security Sensitive position: All applicants are subject to a criminal background check und