Direct Wage - Customer Service Clerk

South Texas College; McAllen (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

South Texas College is hiring a Centers for Learning Excellence Customer Service Clerk in the McAllen area to assist students and faculty with CLE resources. You will manage appointment scheduling, check out learning resources and software, and serve as a frontline CLE representative in person and online.

You will work with attendance tracking software (JagTrax) and Upswing, enforce printing and computer-use rules, and coordinate with CLE supervisors.

Qualifications

• High school diploma or GED required; College Certificate or 30 college hours preferred.
• Excellent oral, written, and interpersonal communication skills.
• Strong background in computers and office automation, including word processing, spreadsheets, database, Excel, PowerPoint and Windows knowledge.
• Ability to write routine reports and correspondence.
• Bilingual, English-Spanish, preferred.
• Ability to work evenings and/or weekends as needed.

Responsibilities

• Facilitates CLE lab operations and assists students and faculty with resources.
• Schedules appointments and checks out learning resources and software.
• Uses JagTrax and Upswing and supports supervisors with attendance tracking.
• Serves as CLE customer service representative in center and online as assigned.
• Enforces college printing and computer-use procedures and communicates discrepancies.
• Participates in required departmental training, workshops, and meetings.

Skills

Oral communication

Written communication

Interpersonal skills

Office software

Education

High school diploma or GED

College certificate or 30 college hours

Tools

Excel

PowerPoint

Word processing

Windows OS

Job description

Special InstructionsDear Applicant,The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:Social Security NumberDate of BirthAgeCitizenship StatusGenderEthnicity/RaceMarital StatusApplicant Photos* .Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.TranscriptsTranscripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).Foreign transcriptsApplicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES MembersJob DescriptionDepartment: Centers for Learning ExcellenceGeneral Statement of JobThe Centers for Learning Excellence Customer Service Clerk facilitates student usage of the Centers for Learning Excellence (CLE) lab operations. Assists students and faculty with utilization of college resources within the CLE.Specific Duties and ResponsibilitiesEssential Functions:Facilitates all student needs at CLE, including appointment scheduling and checking-out learning resources and software.Assists supervisors with the use of attendance tracking and appointment scheduling software, JagTrax, and Upswing.Serves as customer service representative for CLE in the center and online as assigned.Enforces college procedures for printing and computer use.Enforces CLE procedures for students and staff and communicates with CLE supervisors regarding any discrepancies.Participates in required departmental training, workshops, and meetings.Has access to a remote working site that is safe and free from interruptions, and to a reliable internet connection sufficient to perform job duties remotely as required.Performs other duties as assigned.Required Education and ExperienceHigh school diploma or GED required; College Certificate or 30 college hours, preferred.Required Knowledge, Skills and AbilitiesExcellent oral, written, and interpersonal communication skills.Strong background in computers and office automation, including word processing, spreadsheets, database, Excel, PowerPoint and knowledge of the Windows environment.Ability to perform basic office skills.Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.Bilingual, English-Spanish, preferred.Ability to work independently, as well as a team player within department and with others.Ability to work evenings and/or weekends as needed.Demonstrated commitment to achieving the vision and mission of South Texas College.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of students or employees of organization.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Checks, Certificates, Licenses, and RegistrationsSecurity Sensitive position: All applicants are subject to a criminal background check under South Texas College policy.Physical RequirementsExerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.Applying pressure to an object with the fingers and palm.Perceiving the nature of sounds at normal speaking levels with or without correction.Ability to receive detailed information through oral communication, and to make the discrimination in sound.Bending legs at knee to come to a rest on knee or knees.Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.Ability to make rational decisions through sound logic and deductive processes.Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.Extending hand(s) and arm(s) in any direction.Substantial movements (motions) of the wrist, hands, and/or fingers.Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.Standing particularly for sustained periods of time.Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading, including color, depth perception, and field vision.Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.Minimum Compensation$15.75Desired Start DateSeptember 14, 2026Posting Close Date (No Close Date if Blank)20 September 2026 11:59pm