Direct Support Trainer

Mozaic; City of Auburn (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

Retirement plan

Health insurance

Job summary

Mozaic, a Chapter of The Arc NY, seeks a full-time DSP Trainer to develop and support Direct Support Professionals. You will translate classroom learning into practical on-the-job skills, provide coaching, and maintain training records to ensure compliance with state and federal standards.

Location is Seneca County with a 35-hour workweek, primarily evenings and overnights. A high school diploma is required; an associate's or bachelor's degree is preferred, plus 3 years’ DSP/IDD experience and

Qualifications

• Education: High school diploma or GED required; advanced degree preferred.
• Experience: Minimum 3 years as a DSP or in IDD services; training/coaching experience preferred.
• Skills: Strong communication and presentation skills; ability to adapt training to diverse learners; proficient with MS Office and LMS.

Responsibilities

• Deliver ongoing DSP training and ensure transfer of classroom learning to daily work.
• Provide mentorship, coaching, and real-time feedback to staff.
• Maintain training records and certifications; ensure compliance with state/federal requirements.
• Collaborate with supervisors to identify training needs and measure outcomes.

Skills

Communication

Presentation

Adaptive training

Learning styles

MS Office

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

LMS

Microsoft Office

Job description

Many People... One Strong Community... Join Our Growing Team!

Mozaic (A Chapter of The Arc NY) is seeking a full-time Direct Support Professional (DSP) Trainer to support the development and success of Direct Support Professionals across our programs. The DSP Trainer is responsible for helping newly hired DSPs successfully apply the knowledge and skills gained through classroom-based training to their daily work, ensuring that learning is effectively transferred into practice. Serving as a subject matter expert, mentor, and coach, this role provides guidance, hands-on support, and real-time feedback while reinforcing organizational standards, state regulations, and industry best practices.

The DSP Trainer delivers ongoing skills development opportunities, introduces new concepts, and helps employees build confidence and competency in their roles. In addition, the trainer ensures compliance with state and federal requirements, maintains training records and certification requirements, collaborates with supervisors to identify training needs and performance gaps, and evaluates training effectiveness through observation, feedback, and performance outcomes. Through continuous coaching and program improvement, the DSP Trainer plays a vital role in maintaining a highly skilled workforce dedicated to supporting people in living meaningful and fulfilling lives.

Location: Seneca County

Schedule: 35 hours per week

Varies - Mostly evenings and overnights

Qualifications

Education: High school diploma or GED required. Associate's or Bachelor's degree in Human Services, Education, or related field preferred.

Experience: Minimum 3 years of experience as a DSP or in a similar role within IDD services. Prior experience in training, coaching, or staff development strongly preferred

Skills: Strong communication and presentation skills. Ability to adapt training methods to diverse learning styles. Proficiency in Microsoft Office and learning management systems (LMS).

Core Competencies

• Commitment to person-centered practices.
• Leadership and team-building skills.
• Problem-solving and critical thinking.
• Cultural competence and sensitivity.

Why Choose Us?

Mozaic is a not-for-profit organization based in the Finger Lakes Region, specializing in providing services and residential facilities for people with intellectual and developmental disabilities. We are a prominent advocate for supporting and improving the lives of over 2,000 people with disabilities in our area.

DSP Training Lead Benefits Include:

• Work Today, Get Paid Today
• Eligibility for Student Loan Forgiveness Program
• Tuition Reimbursement
• 20 Paid Vacation Days and 8 Paid Holidays
• Medical, Dental, Vision, and Pet Insurance
• Flexible Spending Accounts - Medical & Dependent Care
• 403(b) Retirement Plan with Employer Match
• Pre-Paid Legal Services
• Employee Assistance Program & Wellness Incentives
• Paid Comprehensive Training and Certification Programs

Mozaic is an EEO/AA/Veteran/Disabled Employer