Direct Support Professional Supervisor

ACHIEVE; New York (NY); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Company-paid life and disability

Voluntary plans

33 days PTO annually

Job summary

ACHIEVE is seeking a Direct Support Professional Supervisor in Greene, NY to lead and oversee residential programs, ensuring high-quality, person-centered services while maintaining regulatory standards.

Responsibilities include supervising staff, coordinating schedules, and ensuring documentation accuracy, with a 24/7 on-call rotation and ongoing staff development. Requires an Associate degree and 3 years in OPWDD or similar settings.

Qualifications

• Associate degree and 3 years of experience in OPWDD or a similar human services setting.
• Must physically be able to perform required certifications and lift fifty (50) pounds.

Responsibilities

• Oversee day-to-day operations of assigned residential programs, ensuring quality care, health and safety, and compliance with OPWDD and agency standards.
• Supervise, coach, and evaluate staff (Assistant Residence Managers and Residential Aides), including hiring support, scheduling, payroll approvals, and ongoing performance management.
• Develop and maintain staff schedules to ensure appropriate program coverage, including participation in a 24/7 on-call rotation.
• Ensure completion, accuracy, and compliance of all program documentation, including Life Plans, ISP/SAP plans, habilitation plans, notes, and billing records.
• Lead and participate in interdisciplinary meetings, case conferences, and communication with families, guardians, and service providers.
• Promote person-centered practices by supporting independence, choice, and meaningful outcomes for individuals served.
• Monitor program compliance, identify and address incidents or safety concerns, and participate in investigations as required.
• Ensure staff complete required trainings and maintain certifications (e.g., CPR, First Aid, SCIP), while supporting ongoing professional development.
• Maintain effective communication with internal teams, leadership, and community partners to support consistent service delivery.
• Perform additional duties and program support activities as assigned

Skills

Supervisory experience

Staff coaching

Scheduling

Education

Associate degree

Job description

Description

Direct Support Professional Supervisor
Location: Greene, NY
Salary: $25.00 -$26.25
Benefits: Include medical, dental, vision, retirement, company-paid life and disability coverage, optional voluntary plans, and 33 days of PTO annually for eligible full-time employees
The Direct Support Professional Supervisor is responsible for the overall operation, compliance, and performance of assigned residential programs. This role provides leadership to staff, ensures high-quality person-centered services, and maintains regulatory and organizational standards while promoting the health, safety, and independence of individuals served.

Direct Support Professional Supervisor Key Responsibilities

• Oversee day-to-day operations of assigned residential programs, ensuring quality care, health and safety, and compliance with OPWDD and agency standards


• Supervise, coach, and evaluate staff (Assistant Residence Managers and Residential Aides), including hiring support, scheduling, payroll approvals, and ongoing performance management


• Develop and maintain staff schedules to ensure appropriate program coverage, including participation in a 24/7 on-call rotation


• Ensure completion, accuracy, and compliance of all program documentation, including Life Plans, ISP/SAP plans, habilitation plans, notes, and billing records


• Lead and participate in interdisciplinary meetings, case conferences, and communication with families, guardians, and service providers


• Promote person-centered practices by supporting independence, choice, and meaningful outcomes for individuals served


• Monitor program compliance, identify and address incidents or safety concerns, and participate in investigations as required


• Ensure staff complete required trainings and maintain certifications (e.g., CPR, First Aid, SCIP), while supporting ongoing professional development


• Maintain effective communication with internal teams, leadership, and community partners to support consistent service delivery


• Perform additional duties and program support activities as assigned

Requirements

• Associate degree and 3 years of experience in OPWDD or a similar human services setting, or an equivalent combination of education and experience


• Must physically be able to perform required certifications and lift fifty (50) pounds.