Direct Service Shelter Staff - Queens

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and holidays

403(b) retirement plan

Job summary

Bowery Residents' Committee is seeking staff to monitor a residential program for individuals experiencing homelessness, focusing on safety and engagement. You will perform rounds, de-escalate conflicts, screen residents and visitors, and create written records including logbook entries and incident reports.

Responsibilities include inventory management, fire safety drills, first aid/NARCAN when needed, inspections, and meal service while maintaining a clean facility. The role requires overtime.

Qualifications

• Requires high school diploma or GED.
• CPR Certification or ability to obtain certification.
• NYC Fire Safety Guard Certification or ability to obtain certification.
• NYC Fire Safety Coordinator Certification preferred; willingness to acquire.
• Security guard license preferred; willingness to acquire license.
• Food Handler Certificate preferred; willingness to acquire.
• TB clearance when required.
• Experience with individuals experiencing homelessness preferred; strong written and spoken communication; professional boundaries; basic computer literacy; bilingual abilities a plus.

Responsibilities

• Monitor residential program to maintain a safe environment.
• Engage residents empathetically and perform rounds.
• Screen residents and visitors at front door; document logbooks, incident reports, and progress notes.
• Manage supplies, conduct fire safety drills and logs, provide first aid/CPR/ naloxone when needed.
• Assist with inspections and audits; escort clients and serve meals; maintain orderly facility.

Skills

Empathy and de-escalation

Communication skills

Bilingual abilities

Education

High School diploma or GED

Tools

NYC Fire Safety Guard Certification

Security guard license

TB clearance

Job description

Duties/Responsibilities

You will assist in monitoring this residential program for individuals experiencing homelessness, with a focus on maintaining a safe environment. Be part of a team with a commitment to engaging individuals in an approachable and empathetic manner while performing rounds and addressing the varied needs of individuals experiencing homelessness. You will manage conflict or challenging behaviors with self-awareness, emphasizing safety and building trust while understanding each person's unique experience. You will also be responsible for screening residents and visitors at front door, create written documentation, including logbook entries, incident reports and progress notes. Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed. Assist with inspections and audits. Escort clients and serve meals as needed. Help maintain an orderly and clean facility. Related duties as assigned. This position is subject to mandatory overtime.

You will assist in monitoring this residential program for individuals experiencing homelessness, with a focus on maintaining a safe environment. Be part of a team with a commitment to engaging individuals in an approachable and empathetic manner while performing rounds and addressing the varied needs of individuals experiencing homelessness. You will manage conflict or challenging behaviors with self-awareness, emphasizing safety and building trust while understanding each person's unique experience. You will also be responsible for screening residents and visitors at front door, create written documentation, including logbook entries, incident reports and progress notes. Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed. Assist with inspections and audits. Escort clients and serve meals as needed. Help maintain an orderly and clean facility. Related duties as assigned. This position is subject to mandatory overtime.

Hours

Full-time 37.5 hours per week

• Various evening & overnight schedules available

Qualifications

• High School diploma or GED required
• CPR Certification or the ability to obtain certification required.
• NYC Fire Safety Guard Certification or the ability to obtain certification required.
• NYC Fire Safety Coordinator Certification preferred; employees must be willing to attempt to acquire certification.
• Security guard license preferred; employees must be willing to attempt to acquire license.
• Food Handler Certificate preferred; employees must be willing to attempt to acquire certification.
• TB clearance when required.
• Experience working with individuals experiencing homelessness preferred; effectively communicate with others both in writing and orally; ability to maintain professional boundaries; basic computer literacy required. Bilingual abilities a plus.

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. BRC is committed to a safe and healthy workplace: we provide PPE to all employees and enforce temperature monitoring and physical distancing best practices across our programs.

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

Benefits

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

• Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

40-47 22nd Street, Long Island City, NY 11101