Direct Service Advocate — Survivor Support & Crisis Help

Maine Tasting Center; Bangor (ME); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

32-hour work week

Health and dental insurance for you &/

Job summary

Partners for Peace seeks a full-time Direct Service Advocate to provide advocacy and crisis intervention for survivors of domestic violence, dating violence, sexual assault, and stalking. The role supports the 24-hour helpline and works on-site at the Bangor Resource Center, collaborating with the Advocacy Services Program Manager to ensure effective operations.

The position is non-exempt (hourly) with a 32-hour work week, requiring on-call overnight and weekend duties.

Qualifications

• High school diploma or GED required.
• Completion of 45-60 hours basic advocacy training per Maine Coalition to End Domestic Violence.
• Experience with survivors preferred.
• Ability to provide consistent high-quality support and advocacy, including on-call coverage.
• Trauma-informed approach and empathy in survivor-centered advocacy.

Responsibilities

• Provide safety planning, crisis intervention, advocacy, information and referral to victims and survivors via 24-hour helpline, at Bangor Resource Center, and in community settings.
• Provide on-call after-hours coverage for the helpline, including overnights, weekends, and holidays.
• Know local resources in Penobscot & Piscataquis counties to refer survivors to services.
• Create and maintain accessible information resources for advocates.
• Perform daily administrative tasks to support workflows and data accuracy.
• Maintain a welcoming space at the Bangor Resource Center.
• Organize and manage inventory of donated items at the Bangor Resource Center.
• Perform other duties as assigned.

Skills

Empathy

Crisis intervention

Survivor-centered advocacy

On-call coverage

Effective communication

Education

High school diploma or GED

Maine Coalition to End Domestic Violence basic advocacy training (45-60 hours)

Tools

Microsoft Office

Database entry

Job description

Partners for Peace seeks a full-time Direct Service Advocate to provide advocacy and crisis intervention for survivors of domestic violence, dating violence, sexual assault, and stalking. The role supports the 24-hour helpline and works on-site at the Bangor Resource Center, collaborating with the Advocacy Services Program Manager to ensure effective operations.

The position is non-exempt (hourly) with a 32-hour work week, requiring on-call overnight and weekend duties.