Direct Service Advocate

Maine Tasting Center; Bangor (ME); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

32-hour work week

Health and dental insurance for you &/

Job summary

Partners for Peace seeks a full-time Direct Service Advocate to provide advocacy and crisis intervention for survivors of domestic violence, dating violence, sexual assault, and stalking. The role supports the 24-hour helpline and works on-site at the Bangor Resource Center, collaborating with the Advocacy Services Program Manager to ensure effective operations.

The position is non-exempt (hourly) with a 32-hour work week, requiring on-call overnight and weekend duties.

Qualifications

• High school diploma or GED required.
• Completion of 45-60 hours basic advocacy training per Maine Coalition to End Domestic Violence.
• Experience with survivors preferred.
• Ability to provide consistent high-quality support and advocacy, including on-call coverage.
• Trauma-informed approach and empathy in survivor-centered advocacy.

Responsibilities

• Provide safety planning, crisis intervention, advocacy, information and referral to victims and survivors via 24-hour helpline, at Bangor Resource Center, and in community settings.
• Provide on-call after-hours coverage for the helpline, including overnights, weekends, and holidays.
• Know local resources in Penobscot & Piscataquis counties to refer survivors to services.
• Create and maintain accessible information resources for advocates.
• Perform daily administrative tasks to support workflows and data accuracy.
• Maintain a welcoming space at the Bangor Resource Center.
• Organize and manage inventory of donated items at the Bangor Resource Center.
• Perform other duties as assigned.

Skills

Empathy

Crisis intervention

Survivor-centered advocacy

On-call coverage

Effective communication

Education

High school diploma or GED

Maine Coalition to End Domestic Violence basic advocacy training (45-60 hours)

Tools

Microsoft Office

Database entry

Job description

Partners for Peace is hiring a full-timeDirect Service Advocate to join our team! The Direct Service Advocate provides advocacy, crisis intervention services, and support to victims and survivors of domestic violence, dating violence, sexual assault, and stalking, through Partners for Peace's 24-hour helpline, on-site at the Bangor Resource Center, and in various community settings. The position collaborates with the Advocacy Services Program Manager to provide administrative support for the helpline to ensure effective and consistent operations and quality services.

Job Title: Direct Service Advocate

Classification: Non-Exempt (Hourly)

Work Hours: 32-hour work week between the hours of 8am-430pm (Monday-Thursday) with scheduled on-call overnight and weekend work related to the 24-hour helpline

Location: Bangor

Supervisor: Advocacy Services Program Manager

Starting Pay Range: Level 1 - $44,219 - $45,593 (depending on experience)

Benefits include 32-hour work week, 20 days' annual PTO (including sick and holidays) that increases based on years of service, 100% employer paid health and dental insurance for employees and dependent children, up to 6 weeks' paid parental leave, and more (for details about benefits, please visit https://www.partnersforpeaceme.org/about-us/apply/)

Mission:

We partner with people and communities affected by domestic violence and abuse in Penobscot and Piscataquis Counties to provide confidential support and services shaped by survivors’ voices. We advocate for lasting peace through prevention, education, and awareness, challengingsocietal conditions that lead to abuse.

Vision:

All are free to thrive in relationships, families, and communities that are safe and equitable.

Essential Duties and Responsibilities:

• Provide safety planning, support, crisis intervention, advocacy, information and referral to victims and survivors of domestic violence through our 24-hour helpline, at the Bangor Resource Center, and in various community settings
• Provide on-call after-hours coverage to respond to calls made to our 24-hour helpline, including some overnights, weekends, and holidays.
• Maintain a working understanding of community resources available to victims and survivors of domestic violence in the Penobscot & Piscataquis County region to provide information and referrals to survivors
• Create and maintain a hub of updated information and resources, in collaboration with rural advocates, to ensure they are accessible for all advocates
• Perform daily administrative tasks to support efficient workflows and consistent quality, e.g., maintain the Helpline schedule, work with the answering service, and review and update data
• Create a welcoming, tidy, and accessible space for guests to the Bangor Resource Center
• Organize and maintain inventory of donated items at the Bangor Resource Center
• Perform other duties as assigned

Qualifications Specific to this Position:

• Minimum high school diploma or GED with additional education, training, or experience in human services or related field required
• Experience working with survivors of domestic violence preferred
• Completion of the 45-60 hours of the Maine Coalition to End Domestic Violence approved basic advocacy training
• Ability to provide consistent high-quality support and advocacy to survivors, including scheduled on-call coverage for our 24-hour helpline, including some overnights, weekends, and holidays
• Ability to relate to survivors with empathy and patience and to provide compassionate, non-judgmental, survivor-centered advocacy, support, and crisis response
• Understanding of the impacts of trauma on survivors, the dynamics of domestic abuse, and importance of collaborating across systems to achieve better outcomes for survivors or willingness to learn
• Ability to prioritize timely and responsive direct support of survivors while managing other essential tasks and work to support program goals and projects

Requirements for all PFP Staff:

• Must pass required background checks, including state Department of Health & Human Services (DHHS) Abuse and Neglect, Bureau of Motor Vehicle Driver’s Record, state and federal sex offender registries, and a fingerprint-based search of state and federal criminal records
• Computer skills and experience with Microsoft Office programs and database entry
• Ability to maintain confidentiality
• Ability to work and communicate effectively with co-workers, community members and professionals
• Ability to thrive while working independently and as part of a team
• Ability to report and/or compile statistics and units of service accurately and timely
• Ability to understand the requirements of funding for one’s position and the organization to participate in meeting those requirements
• Dedication to the Partners for Peace Mission, Vision and Values

Physical Requirements, Schedule and Working Conditions:

• Must be able to work in a fast-paced, trauma-informed, survivor-centered workplace
• Must have reliable transportation and be available for some local travel (valid driver’s license and proof of insurance required)
• Must be able to sit for long periods of time, work on a computer, and move or lift materials up to 30 pounds

Partners for Peace is an Equal Opportunity Employer

Partners for Peace is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, sex, military status, age, disability, sexual orientation, gender identity, genetic information, creed, citizenship status, or any other characteristic protected by law.