Direct Sales & Customer Care Specialist (In-Office)

Automatic Data Processing, Inc.; Cheyenne (WY); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

401(k) plan

Job summary

Magpul in Cheyenne, WY is seeking a Customer Service Representative – Direct Sales to own and promote the customer experience. You will interface with end-user customers via phone and email to support the entry and management of sales orders and returns.

The role emphasizes accuracy, CRM/ERP use, and timely communication. The position requires 2+ years in customer service, high school diploma, and the ability to sit at a computer for long periods.

Qualifications

• Must have proven verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple projects and work independently.

Responsibilities

• Interface with customers via phone and email to support orders and returns.
• Process and verify orders using the ERP system.
• Maintain accurate CRM records and provide order status updates.

Skills

Verbal communication

Written communication

Microsoft Office

Education

High school diploma or equivalent

Tools

ERP system

CRM system

Job description

Magpul in Cheyenne, WY is seeking a Customer Service Representative – Direct Sales to own and promote the customer experience. You will interface with end-user customers via phone and email to support the entry and management of sales orders and returns.

The role emphasizes accuracy, CRM/ERP use, and timely communication. The position requires 2+ years in customer service, high school diploma, and the ability to sit at a computer for long periods.