In-Office Direct-Sales CSR with Benefits & 401(k)

Magpul-Industries; Cheyenne (WY); Sur place; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k) Plan

Résumé du poste

Magpul is seeking a Customer Service Representative – Direct Sales to join our team in Cheyenne, WY. This full-time, 100% in-office position focuses on delivering a best-in-industry customer experience by handling end-user orders and inquiries via phone and email, ensuring accurate order processing and timely updates.

You'll work with ERP/CRM systems, assist with returns and order changes, and collaborate with production and shipping to resolve delays.

Qualifications

• High school diploma or equivalent required.
• 2+ years as a customer service representative in a high volume call environment.
• Knowledge of firearms platforms a plus but not required.

Responsabilités

• Receives, processes and verifies orders from customers using ERP and CRM.
• Informs customers of unit prices, shipping dates and delays as needed.
• Maintains accurate records in CRM and ERP systems.
• Handles returns and order changes; escalates issues when necessary.
• Communicates with customers via telephone, fax and/or email.
• Expedites shipments by coordinating with production, shipping and warehouse.

Connaissances

Verbal communication

Written communication

Organizational skills

Multi-tasking

MS Office

Problem solving

Formation

High school diploma

Outils

Microsoft Office Suite

Description du poste

Magpul is seeking a Customer Service Representative – Direct Sales to join our team in Cheyenne, WY. This full-time, 100% in-office position focuses on delivering a best-in-industry customer experience by handling end-user orders and inquiries via phone and email, ensuring accurate order processing and timely updates.

You'll work with ERP/CRM systems, assist with returns and order changes, and collaborate with production and shipping to resolve delays.