Direct Mail Project Coordinator — Cross-Functional Ops & QA

Moore; Elkwood (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Moore is a data-driven constituent experience management company in the United States seeking a Project Coordinator to support Account Managers and act as a critical link between Account Management, Data Processing, Print Production, Inventory Control, and Quality Control. You will ensure direct mail projects move from concept to completion with excellent customer service.

The role requires 1–3 years of customer service experience, strong organizational and communication skills, and proficiency

Qualifications

• High School Diploma or equivalent required.
• 1 - 3 years of Customer Service experience.
• Ability to read and write in English.

Responsibilities

• Support and collaborate with Account Managers to understand customer expectations and project requirements.
• Review job specifications, production requirements, and workorder instructions for accuracy and completeness.
• Perform a range of clerical and administrative tasks to support daily customer service options, including measuring, cutting, folding, and assembling packages for production.
• Verify availability of materials and inventory.
• Assist with quality assurance efforts to mitigate production discrepancies.
• Build strong working relationships with internal teams.
• Support continuous improvement initiatives to increase efficiency, quality, and throughput.
• Obtain and understand an in-depth knowledge of the direct mail and non-profit industry terminology.
• Performs other duties as required.

Skills

Customer service

Project management

Organizational skills

Attention to detail

Multitasking

Communication skills

Microsoft Office 365

English literacy

Scheduling

Team collaboration

Education

High School Diploma

Tools

Microsoft Office 365

Job description

Moore is a data-driven constituent experience management company in the United States seeking a Project Coordinator to support Account Managers and act as a critical link between Account Management, Data Processing, Print Production, Inventory Control, and Quality Control. You will ensure direct mail projects move from concept to completion with excellent customer service.

The role requires 1–3 years of customer service experience, strong organizational and communication skills, and proficiency