Direct Loan Processor - Flexible Scheduling & Member Focus

Space Coast Credit Union; Melbourne (FL); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Paid time off

Tuition reimbursement

Flex scheduling

Member discounts on SCCU products

Job summary

Space Coast Credit Union (SCCU) is seeking a Direct Loan Processor at our Melbourne Headquarters to deliver exceptional member service and to prepare and transmit approved loans for timely closings. You will support the Express Services function and assist the Express Sales team in growing lending opportunities.

The role requires a High School diploma and 1–3 years in processing or lending, with banking experience a plus.

Qualifications

• High School diploma or equivalent required.
• 1-3 years prior experience in a processing or lending related field required, banking experience a plus.

Responsibilities

• Prepare consumer loan and deposit applications for closing, in branch and electronically.
• Verify all loan and deposit approval conditions are satisfied prior to closing.
• Book loan and deposit applications and ensure accurate and timely disbursement of funds to dealerships, other financial institutions, members and private sellers.
• Support Direct Loan Processing Coordinator by gathering information, researching records, following up on details, and assessing needs efficiently; communicate findings to the requesting party to support and maintain profitable relationships.
• Respond to incoming telephone inquiries regarding direct loans from internal departments, members and SCCU team members by providing timely status updates and resolving questions.
• Provide promptly to branch inquiries regarding loan documentation; maintain availability in the call queue to ensure timely handling of member calls; prepare corrections as needed to support branch and member requirements and ensure documentation accuracy.
• Adhere to established productivity and loan quality standards to meet service-level expectations.
• Support the sales efforts of the Express Sales team by providing members with appropriate product and service information to strengthen the overall SCCU cooperative/member relationship.
• Communicate effectively in person, by phone, and in writing, expressing ideas clearly and concisely while adhering to established member service standards.
• Adapt effectively to changing environments by adjusting work style and priorities, responding quickly to new situations, and reorganizing tasks to address urgent needs.
• Demonstrating strong self-motivation and independent problem-solving skills with minimal supervision, to maximize productivity, efficiency, and member satisfaction; recommend process improvements to enhance efficiency and outcomes.
• Maintain reliable attendance and punctuality, as these are essential functions of the role.

Education

High School diploma or equivalent

Job description

Space Coast Credit Union (SCCU) is seeking a Direct Loan Processor at our Melbourne Headquarters to deliver exceptional member service and to prepare and transmit approved loans for timely closings. You will support the Express Services function and assist the Express Sales team in growing lending opportunities.

The role requires a High School diploma and 1–3 years in processing or lending, with banking experience a plus.