Direct Lending Fulfillment & Service Delivery Manager

Golden 1 Credit Union; Sacramento (CA); Hybrid; USD 125,000 - 130,000; Full time

Job summary

Golden 1 Credit Union is seeking an experienced Manager to lead Direct Lending fulfillment operations in a hybrid role based in Sacramento, CA.

You will oversee final loan audits, funding, and booking validation while ensuring regulatory compliance and high service levels. The role requires leadership of specialized teams and collaboration across Consumer Lending, Compliance, and Operations.

Qualifications

• Bachelor’s degree required in a related field.
• 7+ years of consumer lending experience and 5+ years in leadership.
• Experience leading regulated financial services operations and managing service levels.

Responsibilities

• Oversee final loan audit, funding, and booking validation; ensure timely and compliant fulfillment.
• Lead branch and MSCC lending support; set service standards and accountability metrics.
• Govern escalation handling and service delivery; monitor volumes and risks.

Skills

Leadership

Operational leadership

Regulatory compliance

Team development

Service delivery

Education

Bachelor’s Degree in business administration/finance/management

Job description

Golden 1 Credit Union is seeking an experienced Manager to lead Direct Lending fulfillment operations in a hybrid role based in Sacramento, CA.

You will oversee final loan audits, funding, and booking validation while ensuring regulatory compliance and high service levels. The role requires leadership of specialized teams and collaboration across Consumer Lending, Compliance, and Operations.