Direct Lending Fulfillment Lead (Hybrid – Sacramento)

Golden-1-Credit-Union; Manlove (CA); Hybrid; USD 125,000 - 130,000; Full time

Job summary

Golden 1 Credit Union seeks an experienced leader for Direct Lending Fulfillment & Service Delivery. You will oversee final loan audits, funding, and booking validation, while guiding branch and MSCC lending support and ensuring compliance with policies and regulations.

This role partners with multiple teams to drive excellence in service delivery and member experience. The position demands strong operational judgment, dedication to continuous improvement, and ability to lead high-performing

Qualifications

• Bachelor’s Degree in business administration, finance, management, or a related field is required.
• Equivalent relevant experience may be considered.
• 7+ years of consumer lending experience and five years of leadership experience required.
• Experience leading regulated financial services operations and managing service levels, quality standards, productivity goals, and high-performing teams required.
• Direct lending operations, funding and fulfillment management, branch or contact center support, workforce planning, process improvement, automation, and vendor or partner relationship management experience preferred.

Responsibilities

• Lead Direct Lending fulfillment & Partner Services including final loan audit, funding, booking validation, branch and MSCC lending support, escalations, and partner service delivery.
• Ensure fulfillment quality, timely execution, regulatory and policy compliance, and strong internal controls.
• Monitor funding turnaround times, quality results, production trends, service levels, and risks; allocate resources to match loan volume.

Skills

Leadership

Regulatory compliance

Education

Bachelor’s Degree in business administration, finance, management, or a related field

Equivalent relevant experience may be considered

Job description

Golden 1 Credit Union seeks an experienced leader for Direct Lending Fulfillment & Service Delivery. You will oversee final loan audits, funding, and booking validation, while guiding branch and MSCC lending support and ensuring compliance with policies and regulations.

This role partners with multiple teams to drive excellence in service delivery and member experience. The position demands strong operational judgment, dedication to continuous improvement, and ability to lead high-performing