Direct Care Professional

ServiceNet; Longmeadow (MA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid Vacation Leave

Paid Sick Leave

Paid Holidays

403(b) Retirement Plan

Health Insurance

Job summary

ServiceNet is seeking a Direct Care Professional to support adults with brain injuries in residential programs across multiple counties in Massachusetts. This role involves assistance with daily activities, meals, household tasks, and transportation, with on-going training provided.

Qualifications are flexible—no formal education required—pending a valid driver’s license, ability to perform essential tasks safely, and basic computer skills.

Qualifications

• No educational requirements; training provided.
• Must have a valid driver’s license and good driving record.
• Be physically able to perform tasks and ensure resident safety.
• Basic computer skills required; background check performed.

Responsibilities

• Assist with daily activities such as eating, dressing, and using equipment.
• Cook meals, clean, do laundry, shop for groceries and maintain a cozy home.
• Transport residents to appointments and events.
• Write daily notes and track important information.
• Support residents in achieving personal goals and safety.

Skills

Daily activities

Driver's license

Computer skills

Background check

Job description

Direct Care Professional

Department: Developmental Brain Injury Services

Location: Residential programs throughout Hamden, Hampshire, Franklin & Berkshire counties.

Shift: Multiple shifts available, including overnights.

Pay: $18–$20 per hour (Base on experience and certifications – see below).

ServiceNet is looking for amazing people who love helping others and making a difference! If you enjoy working with adults who have brain injuries and want to be part of a team that supports them in living happy, meaningful lives, this job is for you.

Key Responsibilities

• Help with Daily Activities: Assist with everyday tasks such as eating, dressing, and using special equipment.
• Home Support: Cook meals, clean, do laundry, shop for groceries, and help keep the home cozy.
• Transportation: Drive residents to appointments, events, and other activities.
• Keep Records: Write daily notes and track important information.
• Support Goals: Help residents achieve their personal goals.
• Administer Medication: Give out medications once trained.
• Stay Updated: Complete required training and certifications.
• Teamwork: Work closely with your team and follow instructions from your manager.

What You Need

• No Educational Requirements: We will train you!
• Driver’s License: Must have a valid license for at least 6 months and a good driving record.
• Physical Ability: Be able to perform all the tasks needed and ensure the safety of residents.
• Basic Computer Skills: Know how to use a computer.
• Background Check Required

Compensation

• $18/hr for individuals without Medical Application Program (MAP) certification.
• $20/hr for individuals with an active MAP certification.
• Base $18/hr + $2/hr MAP certification differential.

Benefits

• Paid Vacation Leave (starting at two weeks minimum plus year-end rollover)
• Paid Sick Leave (11 days plus year-end rollover)
• Paid Holidays (11 holidays + 1 floating holiday)
• Paid Personal Leave (3 days)
• 403(b) Retirement Plan (with 1-to-1 match up to 4% by ServiceNet after one year)
• Health Insurance (85-90% paid by ServiceNet for individual plans)
• Comprehensive Dental Insurance
• Pre-tax Flexible Spending Accounts for Medical and Dependent Care Expenses
• Life Insurance (100% paid by ServiceNet)
• Long-term Disability Insurance (100% paid by ServiceNet)
• Voluntary Supplemental Life Insurance
• Employee Assistance Program
• Discounted Auto and Homeowner’s Insurance
• Public Service Loan Forgiveness (PSLF) Eligibility
• Tuition Remission for Eligible Classes at Massachusetts State Colleges, Community Colleges, and the University of Massachusetts
• Continuing Education and Professional Training Opportunities

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join us and be the person who makes someone’s day better every day! By joining the ServiceNet team, you will make a direct impact on our residents’ lives. No experience required. We offer paid on-the-job training, a comprehensive benefits package, and opportunities for career development and advancement. Apply today and become part of our inclusive and caring community.

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.