Direct Care-Family Shelter

Catholic Charities Boston; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

403(b) savings plan

Generous time off

Job summary

Catholic Charities Boston is seeking Direct Care staff to oversee 24-hour shelter operations and support residents in a safe, respectful environment. You will greet visitors, respond to emergencies, complete daily logs, and ensure program policies are followed with professionalism.

The role requires a high school diploma or equivalent, CPR certification, and ability to lift up to 25 pounds. Candidates should have strong organizational and interpersonal skills and be able to work nonstandard

Qualifications

• High school diploma or equivalent required; 3–4 years in social services preferred.
• CPR certification required; recertification training provided.
• Strong written and verbal communication; ability to maintain confidentiality.
• Able to work with diverse populations with empathy and patience.
• Must be able to operate MS Office and Outlook for daily logs.
• Ability to physically respond to emergencies and lift up to 25 pounds.

Responsibilities

• Uphold the mission and ensure confidentiality at all times.
• Interact respectfully with visitors, employees, volunteers, and residents.
• Complete documentation, incident reports, and logs promptly.
• Follow program policies and report issues to the supervisor.
• Respond quickly to emergencies and communicate shifts handover.
• Maintain a clean, safe, and orderly living environment.
• Perform house chores and assist with daily activities as needed.
• Adhere to house rules and safety procedures; assist with building checks.

Skills

CPR certified

Communication

Typing

Written skills

Interpersonal skills

Microsoft Office

Outlook

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Job description

About Us

At Catholic Charities Boston, our work is grounded in the belief that every person deserves dignity, opportunity, and the support needed to thrive. Across 20+ program locations in Eastern Massachusetts, including multi service sites in Dorchester, Lynn, Brockton, Lowell, and South Boston, CCAB offers services that assist vulnerable communities in achieving stability and self-sufficiency. Catholic Charities Boston (CCAB) is one of Massachusetts's largest social service nonprofit organizations, dedicated to serving individuals and families in need with compassion and respect. At CCAB, the mission is to uplift and empower communities, regardless of religion, race, gender, age, disability, or ethnicity.

https://www.ccab.org

Direct Care employees are responsible for the oversight of the 24-hour program operation while maintaining a safe, secure and comfortable living environment for the families in residence of the facility. The Direct Care employee must be alert and prepared to answer phone calls, greet visitors and respond to emergency situations quickly and appropriately while maintaining professional boundaries and confidentiality.

Hours

7am-3pm Sunday-Thursday

Responsibilities

• Uphold the philosophy and mission of the CCAB Family Shelter and Catholic Charities and maintain professional boundaries and confidentiality at all times.
• Interact with all program visitors, employees, volunteers, service providers and individuals of families in residence in a respectful manner.
• Complete all documentation, incident reports, email reports and daily logs in a timely and clear and professional manner.
• Ensure that program policies and procedures are followed and report issues to the co-worker on duty, Shelter Manager and/or on call administrator in a timely manner in accordance with program policy.
• Must be alert and responsive to recognize and respond to emergency and general situations quickly, appropriately, calmly and effectively.
• Communicate program/client activity at change of shift.
• Required to stay on shift until next employee is on site for the transfer of responsibilities.
• Responsible for assuring a clean, safe, secure and comfortable living and work environment.
• Complete house chores and cleaning as needed or assigned.
• Adhere to (Executive Office of Housing and Livable Communities (EOHLC) approved House Rules, Policies and Procedures.
• Perform full building checks to ensure safety.
• Check for any major cleaning issues, food storage violations and/or facility issues.
• This includes periodic checking of outside activities which may require a call to the police.
• Provide oversight and assistance to residents to assure that all cooking, food storage, dining and common areas of the facility are cleaned properly and maintained in a safe and healthy way.
• Reinforce appropriate parenting methods and intervene and report any issues of misconduct as needed in accordance with Department of Children and Families (DCF), EOHLC and Catholic Charities guidelines.
• Participate in case reviews as needed.
• Overnight employees may be assigned household chores.
• Meet in supervision with Shelter Manager or assigned administrative employee.
• Perform work in a residential building environment with the use of office equipment.
• Attendance at internal and external meetings and trainings as required.
• Other responsibilities as assigned.

Qualifications

• A minimum of a high school degree or equivalent with 3-4 years prior experience in social services or related field preferred.
• CPR certified for emergency situations.
• Must participate in training for re-certification to maintain current certification.
• Must understand and maintain professional boundaries and confidentiality.
• Demonstrated ability to work with a varied and occasionally difficult client population.
• Strong organizational and interpersonal skills with attention to detail.
• Must possess ability to complete daily program documents.
• Good typing, written and communication skills.
• Competent computer skills with Microsoft Office Suite and Outlook.
• Ability to communicate clearly and effectively with empathy and patience.
• Must be able to physically respond to situations quickly for day to day and emergency matters while maintaining a calm demeanor.
• Ability to push, pull, bend and lift up to 25 pounds and evacuate residents during an emergency.
• Ability to work additional hour and shifts on weekday/weekends for program coverage.
• A valid driver’s license, adequate auto insurance and good driving record for local travel.

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

Visit us at: www.ccab.org

5/2024