Direct Care-Family Shelter

Catholic-Charities-Archdiocese-of-Boston; Boston (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

403(b) savings plan

Generous time off

Job summary

Catholic Charities Boston is hiring for a Direct Care position in a 24-hour family shelter. The role supports residents, answers calls, greets visitors, and responds to emergencies while upholding confidentiality and program guidelines.

Responsibilities include documentation, building safety, and assisting with daily operations; a high school diploma and CPR certification are required with 3-4 years in social services preferred.

Qualifications

• High school diploma or equivalent with 3-4 years in social services preferred.
• CPR certification required for emergencies; recertification training is needed.
• Must maintain professional boundaries and confidentiality.
• Ability to work with diverse and challenging client populations.
• Strong written and verbal communication skills; attention to detail.

Responsibilities

• Uphold the philosophy and mission of CCAB Family Shelter and Catholic Charities with professionalism.
• Interact respectfully with program visitors, staff, volunteers, and residents.
• Complete daily documentation, incident and email reports, and logs promptly.
• Follow program policies and report issues to supervisor or on-call administrator promptly.
• Be alert to emergencies; respond calmly and effectively; stay on shift for handover.
• Ensure a clean, safe, and secure living and work environment; perform house chores as needed.
• Adhere to EO HLC House Rules and facility policies.
• Conduct building checks; address cleaning, storage, or safety issues; call police if needed.
• Oversee residents in cooking, dining areas, and communal spaces; ensure safety.
• Reinforce appropriate parenting techniques and report misconduct per guidelines.
• Participate in case reviews; overnight staff may have additional duties.
• Attend supervision with Shelter Manager; work in a residential setting with office tasks.
• Participate in internal and external meetings and trainings as required.
• Other duties as assigned.

Skills

CPR certification

Organizational skills

Interpersonal skills

Written and verbal communication

Empathy and patience

Physical stamina (lift 25 lbs)

Education

High school diploma or equivalent with 3-4 years in social services

Tools

Microsoft Office Suite

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Direct Care-Family Shelter

30 to 40 Hours Full-Time 25 Leonard Street, Boston, MA, US

Salary Range: $18.38 To $24.82 Hourly

About Us

At Catholic Charities Boston, our work is grounded in the belief that every person deserves dignity, opportunity, and the support needed to thrive. Across 20 + program locations in Eastern Massachusetts, including multi service sites in Dorchester, Lynn, Brockton, Lowell, and South Boston, CCAB offers services that assist vulnerable communities in achieving stability and self-sufficiency. Catholic Charities Boston (CCAB) is one of Massachusetts's largest social service nonprofit organizations, dedicated to serving individuals and families in need with compassion and respect. At CCAB, the mission is to uplift and empower communities, regardless of religion, race, gender, age, disability, or ethnicity.

Direct Care employees are responsible for the oversight of the 24-hour program operation while maintaining a safe, secure and comfortable living environment for the families in residence of the facility. The Direct Care employee must be alert and prepared to answer phone calls, greet visitors and respond to emergency situations quickly and appropriately while maintaining professional boundaries and confidentiality.

Hours: 7am-3pm Sunday- Thursday

RESPONSIBILITIES

• Uphold the philosophy and mission of the CCAB Family Shelter and Catholic Charities and maintain professional boundaries and confidentiality at all times.
• Interact with all program visitors, employees, volunteers, service providers and individuals of families in residence in a respectful manner.
• Complete all documentation, incident reports, email reports and daily logs in a timely and clear and professional manner.
• Ensure that program policies and procedures are followed and report issues to the co-worker on duty, Shelter Manager and/or on call administrator in a timely manner in accordance with program policy.
• Must be alert and responsive to recognize and respond to emergency and general situations quickly, appropriately, calmly and effectively.
• Communicate program/client activity at change of shift. Required to stay on shift until next employee is on site for the transfer of responsibilities.
• Responsible for assuring a clean, safe, secure and comfortable living and work environment.
• Complete house chores and cleaning as needed or assigned.
• Adhere to (Executive Office of Housing and Livable Communities (EOHLC) approved House Rules, Policies and Procedures.
• Perform full building checks to ensure safety. Check for anymajor cleaning issues, food storage violations and/or facility issues. This includes periodic checking of outside activities which may require a call to the police.
• Provide oversight and assistance to residents to assure that all cooking, food storage, dining and common areas of the facility are cleaned properly and maintained in a safe and healthy way.
• Reinforce appropriate parenting methods and intervene and report any issues of misconduct as needed in accordance with Department of Children and Families (DCF), EOHLC and Catholic Charities guidelines.
• Participate in case reviews as needed.
• Overnight employees may be assigned household chores.
• Meet in supervision with Shelter Manager or assigned administrative employee.
• Perform work in a residential building environment with the use of office equipment.
• Attendance at internal and external meetings and trainings as required.
• Other responsibilities as assigned.

QUALIFICATIONS

• A minimum of a high school degree or equivalent with 3-4 years prior experience in social services or related field preferred.
• CPR certified for emergency situations. Must participate in training for re-certification to maintain current certification.
• Must understand and maintain professional boundaries and confidentiality.
• Demonstrated ability to work with a varied and occasionally difficult client population.
• Strong organizational and interpersonal skills with attention to detail. Must possess ability to complete daily program documents.
• Good typing, written and communication skills.
• Competent computer skills with Microsoft Office Suite and Outlook.
• Ability to communicate clearly and effectively with empathy and patience.
• Must be able to physically respond to situations quickly for day to day and emergency matters while maintaining a calm demeanor.
• Ability to push, pull, bend and lift up to 25 pounds and evacuate residents during an emergency.
• Ability to work additional hour and shifts on weekday/weekends for program coverage.
• A valid driver’s license, adequate auto insurance and good driving record for local travel.

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.