Direct Care & Crisis Support Specialist (Shelter)

CCAB; Somerville, Northern (MA, KY); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Catholic Charities’ Direct Care St Patrick's Women's Shelter in Somerville, MA seeks a compassionate Direct Care worker to supervise guests, ensure safety, assist with meals, and provide crisis counseling.

You will work as part of a team, handle inquiries, respond to emergencies, maintain boundaries, and support clients facing homelessness, addiction, or mental health challenges. CPR/First Aid preferred.

We are an equal opportunity employer with competitive benefits and opportunities for growth.

Qualifications

• ABachelor ’ s degree in human servicesor related fieldpreferred but not required.
• A minimum of 1 year of prior experience working with homeless individuals or a combination of internship and work experience as related to homeless population and shelter work.
• Prior training and knowledge of substance abuse and mental health issues.
• Must understand and maintain professional boundaries and confidentiality.
• Demonstrated ability to work with a varied and occasionally difficult client population.
• Ability to work well asteamwith others.
• Must possessabilityto complete daily program documents.
• Strong organizational and interpersonal skills with attention to detail. Ability to communicate clearly and effectively.
• Knowledge of Microsoft Office Suite and Outlook. Teams andZoom.
• Current CPR and First Aid certification, required to update as needed.
• Must be able to physically respond to situations quickly.
• Must be able to push, pull, bend and lift to 25 pounds.

Responsibilities

• Always represent self as a caring and responsible role model.
• Maintain the philosophy of Catholic Charities to provide service to those in need and to promote justice.
• Follow the policies and rules for the shelter.
• Advocate for the safety and health needs of the guests. Ensuresafetyand well-being of all guests.
• Ensure the cleanliness of the facility and the security of the shelter and agency property.
• Prepare meals as listed on daily prep list, serving of daily breakfast or dinner per shift coverage.
• Complete guestintakeson any new guests entering the shelter during shift coverage.
• Provide crisis counseling to guests and determining their needs.
• Provide crisis intervention during guest disputes, enforcing rules and barring procedures.
• Offer guests appropriate information and referrals to area services.
• Provide guests with personal hygiene products,over the countermedications, emergency clothing as requested.
• Record shift activities and guest information in the shelter log.
• Interact with business associates in a professional manner.
• Report maintenance requests for repairs to the Program Director as the need arises.
• Communicate with the Program Director to ensure the needs of the guests are met daily.
• Work holidays that occur during normally scheduledworkdays.
• Work is performed in a building that houses an emergency overnight shelter and transitional housing program. Daily interaction with staff, thegeneral public,communityand homeless individualsthat may involve behavioral issuesof individuals managing addiction and mental health matters. Use of computers, phones and kitchen appliances as needed. Keen attention to the needs of others; good listening skills.
• May require periodic local travel.
• Maintain professional boundaries and confidentiality.
• Attendance atinternal and external meetings.
• Other responsibilities as assigned

Job description

Catholic Charities’ Direct Care St Patrick's Women's Shelter in Somerville, MA seeks a compassionate Direct Care worker to supervise guests, ensure safety, assist with meals, and provide crisis counseling.

You will work as part of a team, handle inquiries, respond to emergencies, maintain boundaries, and support clients facing homelessness, addiction, or mental health challenges. CPR/First Aid preferred.

We are an equal opportunity employer with competitive benefits and opportunities for growth.