Direct Care St Patrick's Women's Shelter

Catholic-Charities-Archdiocese-of-Boston; Somerville (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

403(b) savings plan

Generous time off

Job summary

Direct Care St Patrick's Women's Shelter in Somerville, MA is seeking a compassionate worker to supervise guests and support their physical and emotional needs. The role includes answering calls, greeting visitors, and responding to emergencies while maintaining professional boundaries.

The position involves crisis counseling, referrals, meal prep, and shift log documentation. A background in human services or related experience with the homeless is preferred, with strong teamwork and Microsoft

Qualifications

• Bachelor’s degree in human services or related field preferred but not required.
• At least 1 year of experience with homeless individuals or shelter work.
• Training and knowledge of substance abuse and mental health issues.
• Ability to maintain professional boundaries and confidentiality.
• Ability to communicate clearly and work well in a team.

Responsibilities

• Supervise guests, ensure safety and security of the shelter.
• Answer phones, greet guests and respond to emergencies promptly.
• Provide crisis counseling and referrals to area services.
• Maintain shelter log and document shift activities accurately.
• Prepare meals, assist with daily prep and service.
• Attend internal and external meetings and travel locally if required.
• Uphold Catholic Charities philosophy and professional boundaries.

Skills

Communication

Boundaries

Teamwork

Emergency response

Education

Bachelor's degree in human services

Tools

Microsoft Office

Outlook

Teams

Zoom

Job description

Direct Care St Patrick's Women's Shelter

Relief Somerville, MA, US

Salary Range: $19.00 To $24.00 Annually

The Direct Care worker is responsible for the supervision, safety and security of the guests of the shelter including the delivery of a variety of services, which attend to the physical and emotional well-being of the guests. The Direct Care worker must be alert and prepared to answer phone calls, greet guests and visitors and respond to emergency situations quickly and appropriately while maintaining professional boundaries. The Direct Care work is a member of a team providing caring and compassionate support to homeless individuals.

ESSENTIAL FUNCTIONS

• Always represent self as a caring and responsible role model.
• Maintain the philosophy of Catholic Charities to provide service to those in need and to promote justice.
• Follow the policies and rules for the shelter.
• Advocate for the safety and health needs of the guests. Ensuresafetyand well-being of all guests.
• Ensure the cleanliness of the facility and the security of the shelter and agency property.
• Prepare meals as listed on daily prep list, serving of daily breakfast or dinner per shift coverage.
• Complete guestintakeson any new guests entering the shelter during shift coverage.
• Provide crisis counseling to guests and determining their needs.
• Provide crisis intervention during guest disputes, enforcing rules and barring procedures.
• Offer guests appropriate information and referrals to area services.
• Provide guests with personal hygiene products,over the countermedications, emergency clothing as requested.
• Record shift activities and guest information in the shelter log.
• Interact with business associates in a professional manner.
• Report maintenance requests for repairs to the Program Director as the need arises.
• Communicate with the Program Director to ensure the needs of the guests are met daily.
• Work holidays that occur during normally scheduledworkdays.
• Work is performed in a building that houses an emergency overnight shelter and transitional housing program. Daily interaction with staff, thegeneral public,communityand homeless individualsthat may involve behavioral issuesof individuals managing addiction and mental health matters. Use of computers, phones and kitchen appliances as needed. Keen attention to the needs of others; good listening skills.
• May require periodic local travel.
• Maintain professional boundaries and confidentiality.
• Attendanceatinternal and external meetings.
• Other responsibilities as assigned

QUALIFICATIONS

• ABachelor ’ s degree in human servicesor related fieldpreferred but not required.
• A minimum of 1 year of prior experience working with homeless individuals or a combination of internship and work experience as related to homeless population and shelter work. Experience in Social Services or related field preferred
• Prior training and knowledge of substance abuse and mental health issues.
• Must understand and maintain professional boundaries and confidentiality.
• Demonstrated ability to work with a varied and occasionally difficult client population.
• Ability to work well asteamwith others.
• Must possessabilityto complete daily program documents.
• Strong organizational and interpersonal skills with attention to detail. Ability to communicate clearly and effectively.
• Knowledge of Microsoft Office Suite and Outlook. Teams andZoom.
• Current CPR and First Aid certification, required to update as needed.
• Must be able to physically respond to situations quickly.
• Must be able to push, pull, bend and lift to 25 pounds.

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours ).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.