Direct Bill Assistant

First Chicago Insurance Company; Bedford Park (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits package

Medical and Dental coverage

401k with company match

Paid time off and holidays

Tuition reimbursement

Job summary

First Chicago Insurance Company is seeking a Direct Bill Assistant for a busy call center south of Midway Airport to provide excellent customer service. You will handle inbound billing calls, collect payments, and respond to inquiries while supporting accounting tasks.

The role emphasizes accuracy, multitasking, and strong communication skills, with a benefits package and opportunities for growth within the department.

Qualifications

• Pleasant phone demeanor and professional presence are required.
• Detail orientation and accurate data entry are essential.
• Ability to multitask and manage multiple billing queries simultaneously.
• Proficient communication skills for internal and external customers.
• Experience with Excel and Word is preferred.

Responsibilities

• Handle high volume inbound calls from insureds regarding billing.
• Take payments and billing questions by phone.
• Process payments received by mail, phone, walk-ins and online into billing systems.
• Close and reconcile all payment batches daily and record journal entries.
• Assist with other accounting projects as needed.

Skills

Pleasant phone demeanor

Detail oriented

Multitasking

Communication skills

Excel

Word

Education

High school education

Associates degree in business or accounting

Tools

Excel

Word

Job description

We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport!** The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.

Duties & Responsibilities

• Handle high volume of inbound calls from insureds regarding billing.
• Take payment and billing questions by phone
• Work with the underwriting department to resolve billing matters
• Process payments received by mail, phone, walk-ins and online into billing systems
• Process agent sweeps and policy EFT payments on a daily basis
• Process premium returns via ACH to agents as needed
• Close and reconcile all payment batches on a daily basis
• Process premium refunds by reviewing all daily system reports
• Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
• Print and process all checks issued
• Loss and Premium refunds
• Report all checks issued and voided to the bank for positive pay
• Match and attach claim checks to files verifying approval of payment
• Post cash disbursement journals
• Process stop payment requests
• Daily filing of journal entries, paid bills, other documents
• Assist with other accounting projects as needed.

Qualifications Required

• Pleasant phone demeanor is a must!
• Detail oriented and proficient in data entry required
• Strong ability to multitask
• Strong Communication skills
• Proficiency with Excel and Word

Preferred

• High School education minimum with some accounting experience
• Associates degree in business or accounting a plus
• Bilingual- English/Spanish, a plus
• First Chicago Insurance Company provides a competitive benefits package to all full- time employees.

First Chicago employees receive:**

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement Training Programs
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $16/hr-$20/hr*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.