Direct Bill Assistant

First Chicago Insurance Company; Chicago (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Medical & dental

Telemedicine

401k with company match

PTO & holidays

Tuition reimbursement

Wellness program

Company events

Job summary

First Chicago Insurance Company is seeking a Direct Bill Assistant for its busy Chicago call center. You will handle billing inquiries, collect payments, and provide exceptional customer service to insureds and agents.

The role emphasizes accuracy, data entry, and the ability to multitask across multiple billing systems while collaborating with underwriting and other teams. We offer competitive salaries and a strong benefits package near Midway Airport.

Qualifications

• Pleasant phone demeanor is a must.
• Detail oriented with accurate data entry.
• Strong ability to multitask in a fast-paced environment.
• Excellent communication skills with customers and colleagues.
• Proficiency with Excel and Word required.

Responsibilities

• Handle high volume of inbound calls from insureds regarding billing.
• Take payment and billing questions by phone.
• Coordinate with underwriting to resolve billing matters.
• Process payments received by mail, phone, walk-ins and online.
• Process agent sweeps and EFT payments daily.
• Post cash disbursement journals and reconcile batches.
• Assist with other accounting projects as needed.

Skills

Phone demeanor

Data entry

Multitasking

Communication

Excel & Word

Education

High School diploma

Associate's degree in business or accounting

Tools

Excel

Word

Job description

We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.

Duties & Responsibilities

• Handle high volume of inbound calls from insureds regarding billing.
• Take payment and billing questions by phone
• Work with the underwriting department to resolve billing matters
• Process payments received by mail, phone, walk-ins and online into billing systems
• Process agent sweeps and policy EFT payments on a daily basis
• Process premium returns via ACH to agents as needed
• Close and reconcile all payment batches on a daily basis
• Process premium refunds by reviewing all daily system reports
• Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
• Print and process all checks issued
• Loss and Premium refunds
• Report all checks issued and voided to the bank for positive pay
• Match and attach claim checks to files verifying approval of payment
• Post cash disbursement journals
• Process stop payment requests
• Daily filing of journal entries, paid bills, other documents
• Assist with other accounting projects as needed.

Qualifications Required

• Pleasant phone demeanor is a must!
• Detail oriented and proficient in data entry required
• Strong ability to multitask
• Strong Communication skills
• Proficiency with Excel and Word

Preferred

• High School education minimum with some accounting experience preferred
• Associate's degree in business or accounting a plus
• Bilingual- English/Spanish, a plus

Benefits

First Chicago Insurance Company provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement Training Programs
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $16/hr.-$20/hr.*

• Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.