Direct Bill Assistant

Warrior Insurance Network; Bedford Park (GA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Salaries

Medical and Dental

401k with company match

Paid Time Off

Tuition Reimbursement

Wellness Program

Job summary

Warrior Insurance Network is hiring a Direct Bill Assistant for its busy call center located just south of Midway Airport. This role involves handling billing inquiries and payments efficiently while providing excellent customer service to both internal and external customers.

The ideal candidate must possess strong multitasking abilities and communication skills, with proficiency in Excel and Word preferred. A competitive benefits package includes medical, dental, and 401k with company match.

Qualifications

• Pleasant phone demeanor is a must.
• Detail oriented and proficient in data entry required.
• Strong ability to multitask.
• Strong communication skills.

Responsibilities

• Handle high volume of inbound calls regarding billing.
• Take payment and billing questions by phone.
• Work with underwriters to resolve billing matters.
• Process payments received by mail, phone, and online.
• Reconcile all payment batches daily.

Skills

Customer service

Data entry

Multitasking

Communication skills

Excel

Word

Education

High School diploma

Associate's degree in business or accounting

Job description

We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.

DUTIES & RESPONSIBILITIES:

• Handle high volume of inbound calls from insureds regarding billing.
• Take payment and billing questions by phone
• Work with the underwriting department to resolve billing matters
• Process payments received by mail, phone, walk-ins and online into billing systems
• Process agent sweeps and policy EFT payments on a daily basis
• Process premium returns via ACH to agents as needed
• Close and reconcile all payment batches on a daily basis
• Process premium refunds by reviewing all daily system reports
• Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
• Print and process all checks issued
• Loss and Premium refunds
• Report all checks issued and voided to the bank for positive pay
• Match and attach claim checks to files verifying approval of payment
• Post cash disbursement journals
• Process stop payment requests
• Daily filing of journal entries, paid bills, other documents
• Assist with other accounting projects as needed.

QUALIFICATIONS REQUIRED:

• Pleasant phone demeanor is a must!
• Detail oriented and proficient in data entry required
• Strong ability to multitask
• Strong Communication skills
• Proficiency with Excel and Word

PREFERRED:

• High School education minimum with some accounting experience preferred
• Associate's degree in business or accounting a plus
• Bilingual- English/Spanish, a plus

Warrior Insurance Network (WIN) provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement Training Programs
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $16/hr.-$20/hr.*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.