Dir-Process Improvement (onsite)

Reid Hospital & Health Care Services, Inc.; United States; On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Daycare

Doordash

Daily Pay

Therapy dogs

Massages

Forbes rated Best Places to Work 2022

Job summary

Reid Health is seeking a Director of Process Improvement to lead transformative initiatives across the health system, aligning data-driven insights with strategic goals to improve patient care, staff satisfaction, and financial performance.

The role reports to the CIO and collaborates with the TSC Steering Committee to ensure initiatives are innovative yet strategically sound and executable.

Qualifications

• Master's degree in a related field.
• 7–10 years in process improvement or healthcare operations.
• Lean, Six Sigma expertise and data-driven approach.

Responsibilities

• Develop and execute a comprehensive process optimization strategy.
• Lead cross-functional teams through all phases of process redesign projects.
• Apply Lean and Six Sigma methodologies to streamline processes and improve outcomes.
• Manage project timelines, budgets, and resources for sustainable results.
• Regularly report findings and recommendations to hospital leadership.

Skills

Leadership

Data analysis

Lean Six Sigma

Change management

Stakeholder management

Communication skills

Education

Master's degree in Business Administration

Master's degree in Healthcare Administration

Tools

Tableau

Excel

PMP certification

Job description

Dir-Process Improvement (onsite) 7670 Process Improvement Schedule: Salaried. Onsite Applicants must be authorized to work in the U.S. without future or current employer sponsorship.

About the Position

The Director of Process Optimization is a transformative leader who empowers our health system to achieve operational excellence. By championing innovative process improvements, fostering a culture of continuous learning, and leveraging data-driven insights, this leader directly impacts patient care, staff satisfaction, and financial performance. They are instrumental in building a hospital that is agile, efficient, and constantly striving for better outcomes. The Performance Improvement Department will report directly to the CIO, ensuring seamless integration with the broader organizational strategy. Project directions and governance will be driven by the TSC Steering Committee, guaranteeing alignment with organizational goals and strategic initiatives. This collaborative approach ensures that our initiatives are not only innovative but also strategically sound and effectively executed.

Essential Duties and Key Responsibilities

• Develop and execute a comprehensive process optimization strategy aligned with the health system’s mission and strategic goals
• Establish a clear vision for process improvement and foster a culture of continuous learning and innovation
• Identify and prioritize improvement opportunities based on data analysis, stakeholder input, and industry best practices
• Lead cross-functional teams through all phases of process redesign projects, from initial assessment to implementation and evaluation
• Apply proven methodologies (e.g., Lean, Six Sigma) to streamline processes, reduce waste, and improve outcomes
• Manage project timelines, budgets, and resources to ensure successful completion and sustainable results
• Build strong relationships with stakeholders at all levels to gain buy-in and support for process changes
• Effectively communicate the rationale and benefits of process improvements to staff and leadership
• Provide training and support to ensure successful adoption of new processes and tools
• Utilize data analytics to identify bottlenecks, inefficiencies, and opportunities for improvement
• Establish key performance indicators (KPIs) to track progress and measure the impact of process changes
• Regularly report findings and recommendations to hospital leadership

Education and Experience

• Master's degree in Business Administration, Healthcare Administration, Engineering (Mechanical, Industrial), or a related field
• Minimum of 7-10 years of experience in process improvement, project management, or healthcare operations
• Proven track record of leading successful process improvement initiatives in complex organizations
• Demonstrated expertise in applying Lean, Six Sigma, or other relevant methodologies
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to influence and build consensus across diverse stakeholders
• Proficient in data analysis and visualization tools
• Change management expertise
• Licensure and Certification PMP certification is highly desirable. Lean certification.

Values and Culture

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations.

At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.

We take pride in employing people who show up every day with a commitment to these values along with our mission and vision.

We are one team working toward a common goal of providing outstanding customer care and service to our communities.

Find yourself at Reid Health.

• Daycare
• Doordash
• Daily Pay
• therapy dogs
• massages
• Forbes rated Best Places to Work 2022

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Reid Health. Therefore, Reid Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, gender identity, veteran or military status, genetic information, or any other factor protected by law.

This applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Employment with Reid Health is on an 'at-will' basis. This means that either you or Reid Health may terminate the employment relationship at any time, with or without cause, and with or without notice.

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. Please be aware: Across the country there has been an increase in job offer scams. Reid Health has taken measures to protect ourselves from this. Our hiring practices do require face to face interviews and on-site visits prior to offers of employment.