Dir, Field Service

Lam Research; Fremont (CA); Hybrid; USD 133,000 - 292,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Lam Research is seeking a seasoned leader for its global field operations based in Fremont, California. This role involves directing technical and administrative support at client sites, leading cross-functional teams, and ensuring optimal installation performance.

Ideal candidates will have over 10 years of experience in field services with at least 5 years in management. A Bachelor's degree is required, with preference given to applicants holding an advanced degree. This position also offers a comprehensive range of benefits and a competitive salary.

Qualifications

• 10+ years of Field Service experience.
• 5+ years of experience in management.
• Strong customer-facing communication skills.

Responsibilities

• Lead installation workforce across multiple countries.
• Ensure safety and quality of operations.
• Develop strategic initiatives for workforce capacity.

Skills

Field Service Experience

Management Skills

Customer Communication

Leadership

Education

Bachelor's degree or equivalent

Advanced degree preferred

Job description

The group you’ll be a part of

You will join Global Field Operations working under the Customer Support Business Group (CSBG).

The impact you’ll make

• Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
• Ensures adequate records and systems are maintained.
• Schedules personnel responding to critical situations.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
• Selects, develops and evaluates personnel to ensure the efficient operation of the function.

What You’ll Do

• Lead a dedicated installation workforce located across multiple countries.
• Drive on-time arrival, safety, workmanship quality, cost, and job scope performance.
• Own installation performance to customer commit for schedule and budget.
• Partner cross-functionally to resolve regional account issues.
• Develop leaders and succession pipelines.
• Develop and establish strategic initiatives and business processes for new workforce capacity sizing and delivery models.
• Lead strategic initiatives to size capacity and coordinate across global account teams.
• Responsible for quarterly operational and financial planning reviews.
• Develop vendors and participate in service and pricing negotiations.
• Travel to Asia up to 50% for the first year and down to 20% thereafter.

Who We’re Looking For

• Bachelor's degree or equivalent with 10+ years of Field Service experience and 5+ years in management. An advanced degree preferred.

Preferred Qualifications

• Proven global operations leader.
• Strong customer-facing and executive communication skills.
• Someone with extensive experience working in an account team leadership position.
• Experience managing fast-paced environments and executive level escalations.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Location Models

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $133,000.00 - $292,000.00. The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks And Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.