Mgr, Product Support

Lam Research; Fremont (CA); On-site; USD 125,000 - 270,000; Full time

Job summary

Lam Research in the San Francisco Bay Area seeks a Product Support Engineering leader based in Fremont to supervise a growing team of engineers and field staff. You’ll coordinate with product and engineering groups to support robotics platforms and complex systems for global customers.

You’ll drive performance, mentor staff, and manage delivery of upgrades, training, and deployments while traveling domestically and internationally as needed.

Qualifications

• Bachelor's degree or equivalent with 4–6 years relevant experience in the semiconductor industry; at least the last 2 years in a people management capacity.
• Excellent written/verbal communication.
• Fluent in English.
• Strong presentation skills.
• Teamwork skills.
• Capable of structured problem solving (8D methodology).
• Ability to establish successful relationships in a multicultural environment with external and internal customers.
• Service orientated.
• Ability to work in a matrix environment.
• Willing to travel both domestically and internationally.
• Role is onsite flex.

Responsibilities

• Supervise engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
• Establish and maintain lines of communication with design engineering and software development on design, reliability, and maintenance issues.
• Ensure that engineers are current with the latest upgrades and/or new releases.
• May be involved in customer installation and training programs.
• Select, develop, and evaluate personnel to ensure the efficient operation of the team.
• Direct and supervise the day-to-day work of your direct reports.
• Responsible for the annual Performance Management & Development exercise of your direct reports.
• Develop and mentor high-potential personnel to continuously build a stronger team as well as provide opportunities for qualified internal personnel.

Skills

Team leadership

Communication

Problem solving

Presentation skills

English fluency

Education

Bachelor's degree

Job description

The group you’ll be a part of

At Lam, you'll be part of a growing Product Support Engineering team based in Fremont, working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of robotics products and platform types to our end user customers globally.

The group you’ll be a part of

At Lam, you'll be part of a growing Product Support Engineering team based in Fremont, working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of robotics products and platform types to our end user customers globally.

The impact you’ll make

Oversee the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.

What You’ll Do

• Supervise engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
• Establish and maintain lines of communication with design engineering and software development on design, reliability, and maintenance issues.
• Ensure that engineers are current with the latest upgrades and/or new releases.
• May be involved in customer installation and training programs.
• Select, develop, and evaluate personnel to ensure the efficient operation of the team.
• Direct and supervise the day-to-day work of your direct reports.
• Responsible for the annual Performance Management & Development exercise of your direct reports.
• Develop and mentor high-potential personnel to continuously build a stronger team as well as provide opportunities for qualified internal personnel.

Who We’re Looking For

• Bachelor's degree or equivalent with 4-6 years relevant experience in the semiconductor industry; at least the last 2 years in a people management capacity.
• Excellent written/verbal communication.
• Fluent in English.
• Strong presentation skills.
• Teamwork skills.
• Capable of structured problem solving (preferably using 8D methodology).
• Ability to establish successful relationships in a multicultural environment with external and internal customers.
• Service orientated.
• Ability to work in a matrix environment.
• Willing to travel both domestically and internationally as required.
• Role is onsite flex.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $125,000.00 - $270,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks And Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.