Dining Supervisor: Lead Service & Guest Experience

University of Texas; Austin, Northern (TX, KY); Hybrid; USD 47,000 - 58,000; Full time

Benefits offered by this job

100% employer-paid medical coverage

Free Capital Metro bus rides

Retirement contributions

Longevity Pay

Paid vacation, sick time, holidays

Career growth & professional developm

Job summary

The University of Texas at Austin is seeking a Dining Supervisor to oversee daily dining room and service operations in a residential facility. You will lead service staff, ensure safety and cleanliness, and uphold UHD 5-Star standards on the UT Austin campus.

Responsibilities include coaching, training, inventory, and collaboration with UHD HR for recruitment. This role requires supervisory experience in food service and a strong customer-service mindset.

Qualifications

• High school graduation or GED.
• Two years of food service experience in a restaurant, commercial, or institutional facility.
• One year of supervisor experience in food service or similar capacity.
• Experience with operating standard kitchen equipment.
• Ability to complete and maintain Food Safety Training.
• Ability to complete and maintain University Housing and Dining cash handling training.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Oversee day-to-day dining room and service floor operations to ensure timely, clean, and high-quality service.
• Serve as the shift lead during assigned service periods—monitoring food flow, managing line setup, and resolving service-related issues in real time.
• Help conduct weekly inventory counts and monitor stock levels to ensure essential items are available for service.
• Ensure all staff follow local, state, and UHD safety and sanitation policies.
• Reinforce best practices in food handling and cleanliness.
• Supervise full-time, part-time, and student staff working during assigned shifts.
• Foster a respectful and collaborative team culture focused on safety, service, and accountability.
• Deliver hands-on coaching and real-time feedback to support staff performance.
• Participate and support recruitment efforts for dining staff in collaboration with UHD HR.
• Assist with onboarding and training new team members, monitor daily attendance, and help ensure staff are prepared for each shift.
• Conduct performance reviews, track training progress, and support staff development.
• Set clear expectations for conduct, service, and safety, and model the standards expected from all team members.
• Address performance concerns promptly and professionally, issuing corrective actions when necessary in alignment with UHD HR policies.
• Champion a customer-first approach by ensuring staff deliver friendly and efficient service.
• Be present and engaged on the floor during service periods to interact with guests, resolve concerns, and support a welcoming dining environment.
• Communicate guest feedback to management and assist in implementing service improvements.
• Support themed events and special meal promotions to enhance the student dining experience.
• Support clear and consistent communication across shifts by documenting shift updates, issues, and key action items.
• Share information with team members and managers to maintain alignment across service periods.
• Represent UHD values through respectful communication and teamwork with staff, students, and guests.
• Other duties as assigned.

Skills

Customer service

Supervisor experience

Kitchen equipment operation

Food safety training

Cash handling training

Education

High school diploma

Tools

Microsoft Office

Job description

The University of Texas at Austin is seeking a Dining Supervisor to oversee daily dining room and service operations in a residential facility. You will lead service staff, ensure safety and cleanliness, and uphold UHD 5-Star standards on the UT Austin campus.

Responsibilities include coaching, training, inventory, and collaboration with UHD HR for recruitment. This role requires supervisory experience in food service and a strong customer-service mindset.