Dining Services Supervisor

Westminster Brand 051816; Tallahassee (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Flexible Hours

Competitive Wages

Health Insurance

Fitness Facility Onsite

Paid Time Off

And More!

Job summary

Westminster Communities of Florida is seeking a Dining Service Supervisor to lead daily dining room operations for residents and guests in a on-site setting. The role involves hands-on supervision of dining staff, coordination with the culinary team, and upholding dining room standards to ensure timely, professional service.

The ideal candidate has a minimum of 3 years in high-volume dining with strong customer service, supervisory experience, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or Equivalent.
• Minimum 3 years of experience in a high-volume dining setting with strong customer service focus.
• Florida Safe Staff Certification required or obtainable within 90 days of hire.
• Proficiency with computer programs including Microsoft Office.
• Supervisory leadership experience.

Responsibilities

• Lead and supervise dining room operations during service.
• Direct, assign, and monitor server and dining room team tasks.
• Operate and train on the POS system.
• Support pre-service huddles and communicate menu changes and events.
• Monitor service and provide direction to servers during peak times.
• Model professional service and gracious hospitality.
• Assist with opening/closing procedures and complete duties.
• Maintain a welcoming, professional dining environment.
• Anticipate resident/guest needs and address requests promptly.
• Conduct table touches and follow up on concerns.
• Resolve routine issues and escalate when necessary.
• Monitor resident feedback and report recurring concerns to leadership.
• Develop relationships with residents and note preferences.
• Monitor order accuracy, ticket times, and service flow.
• Ensure menus, table settings, and dining stations are well maintained.
• Adjust pace to maintain efficient service.
• Support special events, private dining, and catered functions.
• Train new staff on standards, procedures, and resident hospitality.
• Provide coaching and real-time feedback to dining room staff.

Skills

English communication

Team collaboration

Problem solving

Task prioritization

Calm under pressure

Follow directions

Leadership

Customer service

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

• On-site
• Travel Required : No
• Dining
• Full-Time
• Requisition #: DININ027505

Description

POSITION TITLE: DINING SERVICE SUPERVISOR

DEPARTMENT:

Dining Services

POSITION SUMMARY:

Responsible for leading the daily operation of the dining room, ensuring the Westminster dining experience for residents and guests is delivered. This position provides hands-on supervision of dining room staff,
coordinates service with the culinary team, maintains dining room standards, and ensures that food and beverage service is professional, accurate, timely, and consistent.

ESSENTIAL POSITION FUNCTIONS:

Comply with all applicable rules, policies, standards and guidelines related to employment with Westminster Communities.

ESSENTIAL Responsibilities:

• 1. Leads and supervises the dining room operations during assigned stations and meal service.
• 2. Directs, assigns, and monitors server and dining room team responsibilities.
• 3. Able to operate and training on Point-of-sale system.
• 4. Supports pre-service huddles and communicate daily specials, menu changes, events, service expectations, and operational priorities.
• 5. Monitors the dining room throughout service and provide immediate direction and support to servers, maintaining urgency during peak meal service.
• 6. Leads by example by demonstrating professional service, teamwork, and gracious hospitality.
• 7. Assists with opening and closing procedures and ensure all assigned duties are completed.
• 8. Creates a welcoming, professional, and engaging dining environment, maintaining a visible presence in the dining room throughout service.
• 9. Anticipates resident and guest needs and ensure requests are addressed promptly.
• 10. Conducts table touches and follow up on service and food concerns.
• 11. Resolves routine service issues professionally and escalates concerns to the Dining Director or appropriate leader when necessary.
• 12. Monitors resident feedback and communicate recurring concerns to leadership.
• 13. Develops positive relationships with residents and demonstrate familiarity with preferences when appropriate.
• 14. Monitors order accuracy, ticket times, food delivery, beverage service, table maintenance, and overall service flow.
• 15. Ensures menus, table settings, service stations, condiments, and other dining room supplies are properly prepared and maintained.
• 16. Monitors the pace of service and make adjustments as needed to maintain an efficient dining experience.
• 17. Supports special events, private dining, catered functions, and other dining activities.
• 18. Trains new servers and dining room team members on service standards, procedures, menu knowledge, and resident hospitality.
• 19. Provides coaching and real-time feedback to dining room staff.

The above job description is not to be construed as a complete listing of the assignments and responsibilities assigned to any team member; nor are such assignments restricted to those precisely listed in the description.

ESSENTIAL QUALIFICATIONS:

Education: High School Diploma or Equivalent

Minimum of 3 years of experience in a high-volume dining setting with a strong focus on customer service, hospitality, and resident/guest satisfaction.

Certifications:

Florida Safe Staff Certification required or ability to obtain certification within 90 days of date of hire.

Experience:

Proficiency with computer programs including Microsoft Office.

Supervisory Leadership experience.

Skills:

• Ability to read, write, and communicate effectively in English, and understand and follow written and verbal instructions.
• Ability to work cooperatively and efficiently in team environment.
• Demonstrates the ability to work independently, prioritize tasks effectively, and resolve challenges through practical problem-solving.
• Ability to remain calm and effective in fast paced, high pressure environment.
• Ability to follow directions.
• Ability to communicate effectively and give direction.
• Ability to learn computer programs as defined by Westminster Communities of Florida.

Physical and Environmental Requirements and sensory and communicative activities involve:

Must be able to sit, stand, walk, bend, reach, grasp, hear, taste, smell, see, manual dexterity, finger dexterity, and lift up to 50 pounds as required to perform the essential functions of the position.

Work Environment:

Work is performed in both indoor and outdoor environments and may involve exposure to bloodborne pathogens, respiratory infections, and other healthcare-related hazard.

Join the Westminster Family today! We offer:

• Flexible Hours
• Competitive Wages
• Health Insurance
• Fitness Facility Onsite
• Paid Time Off
• And More!

EOE, DFWP – “We honor those who have served.”

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.