Dining Services Retail Supervisor

Westminster-Canterbury of Lynchburg; Lynchburg (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

403B with company match

Job summary

Westminster Canterbury of Lynchburg is seeking a Dining Services Retail Supervisor for a full-time opportunity. You will oversee cafe, JRG and Main Dining Room operations, supervise staff, manage cash controls, and ensure high standards of food quality and guest service.

The role requires a high school diploma or GED, a hospitality-related degree preferred, 2–4 years in food service supervision, and Serve Safe/ABC certifications or the ability to obtain them within six months.

Qualifications

• High-school diploma or GED required.
• Hospitality degree or equivalent experience preferred.
• Minimum 2–4 years in food service and supervisory roles.
• Minimum 2 years planning catered events.
• Serve Safe certificate and ABC manager certification or ability to obtain within 6 months.
• Knowledge of HACCP preferred.

Responsibilities

• Participate in cafe, JRG, and Main Dining Room duties including service and food prep.
• Lead and supervise dining operations, enforce policies, and manage cash controls.
• Train new employees and delegate daily tasks to ensure optimal service.
• Direct cleaning, record keeping, and HACCP inspections for quality standards.
• Maintain equipment safety and report malfunctions; ensure food safety procedures.

Skills

Food service supervision

Team leadership

Customer service

Food safety

Communication

HACCP knowledge

Education

High school diploma or GED

Hospitality degree preferred

Experience in hospitality or food service

Tools

Serve Safe certificate

ABC Manager certification

Job description

Description

Westminster Canterbury of Lynchburg, a 5-Star rated Continuing Care Retirement Community in Central VA is seeking a Dining Services Retail Supervisor to join our team! Full-time position is available with complete benefits package including Medical, Dental, Vision, Paid Time Off, 403B with company match, and more.

• Participate in assigned work activities such as cashier, server, or other position as needed in the activities of the Café, JRG, and Main Dining Room involving quality food preparation, presentation, service, food safety, security, customer service, and sanitation.
• Enforce adherence to policies following WCL guidelines and coaching/counseling processes.
• Lead (direct) and participate in retail dining operations including opening/closing, cash controls, organization and cleanliness of serving line; dining rooms; dish room; and cleaning and sanitation of kitchen and dining room areas and equipment.
• Train and instruct new employees; provide guidance and direction in the resolution of work-related problems.
• Delegate responsibilities and adjust work assignments daily to ensure optimum dining experience is provided by all team members. Monitor and guide the work of dining employees.
• Direct daily, and weekly cleaning, and proper record keeping.
• Complete HACCP inspections to ensure quality standards are completed and properly maintained.
• Train and direct correct use of equipment and chemicals and enforce kitchen safety. Report equipment malfunctions immediately.
• Teach and participate in correct food handling procedures and performance functions to ensure food safety in accordance with sanitation and HACCP regulations.
• Train and monitor service-related functions to ensure optimum customer satisfaction. Communicate with the Food and Beverage manager relative to meal service, food quality, concerns, comments, suggestions, and other related information.
• Preparation of food to include: cooking, baking, frying, chopping food, making salads, sandwiches, toast, and other short order or fast food cooking.
• Collaborate and understand all aspects of the Dining Services Retail Supervisors responsibilities including the tasks assigned to other Supervisors within the departments.
• Performs functions of the Food and Beverage Manager as assigned in their absence.
• Assist team members with their job duties as needed.
• Engage employees to attract, retain, and promote a qualified workforce.

Requirements

• Must be a high-school graduate or GED.
• Hospitality degree or equivalent experience is preferred
• Minimum of two years (3 to 4 years preferred) food service and supervisory experience required.
• Minimum of two years’ experience with planning catered events
• Serve Safe certificate and ABC manager required or ability to obtain within 6 months
• Knowledge of HACCP preferred

Westminster Canterbury of Lynchburg is committed to best practices for infection control; therefore, we will require all team members to receive the influenza and recommend COVID-19 vaccines.