Dining Services Assistant Manager: Lead, Quality & Safety

MSU Careers Recent Jobs; East Lansing (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Shaw Dining Services Assistant Manager at Michigan State University oversees the food service staff in a residence hall serving unit, ensuring high-quality culinary standards and exceptional customer service for students, staff, and guests.

The role directs staff, monitors production, and enforces safety standards, while developing training and handling customer concerns to sustain top satisfaction in a campus dining environment.

Qualifications

• Bachelor's degree in Hotel Restaurant and Institutions Management, Business Administration, Dietetics, Food Systems and Economics Management or Nutrition; 1-3 years related experience.

Responsibilities

• Directs the food service staff in preparation and service of food in a residence hall serving unit.
• Monitors daily food production and presentation to ensure meals meet menus and quality standards.
• Implements training programs for support staff on food safety, station operations, and equipment usage.
• Receives customer concerns or suggestions and resolves them to maintain high satisfaction.
• Enforces health, safety, and sanitation standards (ServSafe) across kitchen and dining areas.

Skills

Staff Leadership

Quality Control

Staff Development

Customer Relations

Safety Compliance

Education

Bachelor's degree in Hotel/Restaurant Management

Job description

Shaw Dining Services Assistant Manager at Michigan State University oversees the food service staff in a residence hall serving unit, ensuring high-quality culinary standards and exceptional customer service for students, staff, and guests.

The role directs staff, monitors production, and enforces safety standards, while developing training and handling customer concerns to sustain top satisfaction in a campus dining environment.