Dining Service Shift Lead & Team Coach

Jobtailor; Austin (TX); On-site; USD 38,000 - 47,000; Full time

Job summary

University Housing and Dining in Austin, TX is seeking a Dining Supervisor to oversee day-to-day dining room and service floor operations, ensuring timely, clean, and high-quality service.

You will serve as shift lead, monitor line setup, conduct safety trainings, supervise staff, and support recruitment and onboarding with UHD HR. This role emphasizes guest satisfaction and team accountability.

Qualifications

• High school graduation or GED.
• Two years of food service experience in a restaurant, commercial, or institutional facility.
• One year of supervisory experience in food service or similar capacity.
• Experience with operating standard kitchen equipment.
• Ability to complete and maintain Food Safety Training and cash handling training.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Oversee day-to-day dining room and service floor operations to ensure timely, clean, and high-quality service.
• Serve as the shift lead during assigned service periods—monitoring food flow, managing line setup, and resolving service-related issues in real time.
• Help conduct weekly inventory counts and monitor stock levels to ensure essential items are available for service.
• Ensure all staff follow local, state, and UHD safety and sanitation policies.
• Reinforce best practices in food handling and cleanliness.
• Supervise full-time, part-time, and student staff working during assigned shifts.
• Foster a respectful and collaborative team culture focused on safety, service, and accountability.
• Deliver hands‑on coaching and real‑time feedback to support staff performance.
• Participate and support recruitment efforts for dining staff in collaboration with UHD HR.
• Assist with onboarding and training new team members, monitor daily attendance, and help ensure staff are prepared for each shift.
• Conduct performance reviews, track training progress, and support staff development.
• Set clear expectations for conduct, service, and safety, and model the standards expected from all team members.
• Address performance concerns promptly and professionally, issuing corrective actions when necessary in alignment with UHD HR policies.
• Champion a customer‑first approach by ensuring staff deliver friendly and efficient service.
• Be present and engaged on the floor during service periods to interact with guests, resolve concerns, and support a welcoming dining environment.
• Communicate guest feedback to management and assist in implementing service improvements.
• Support themed events and special meal promotions to enhance the student dining experience.
• Support clear and consistent communication across shifts by documenting shift updates, issues, and key action items.
• Share information with team members and managers to maintain alignment across service periods.

Skills

Leadership

Staff coaching

Communication

Customer service

Education

High school diploma or GED

Tools

Operating kitchen equipment

Food Safety Training

Cash Handling Training

Job description

University Housing and Dining in Austin, TX is seeking a Dining Supervisor to oversee day-to-day dining room and service floor operations, ensuring timely, clean, and high-quality service.

You will serve as shift lead, monitor line setup, conduct safety trainings, supervise staff, and support recruitment and onboarding with UHD HR. This role emphasizes guest satisfaction and team accountability.