Dining Room Supervisor (Full Time)

WILLIAMSBURG LANDING INC

Williamsburg (VA)

On-site

USD 29,000 - 43,000

Full time

13 hours ago

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Benefits offered by this job

Health, Dental & Vision Insurance

FSA & HSA

403(b) Retirement Plan

Paid Time Off

Holiday Pay

Corporate Wellness Program

Education & Training Fund

Employee Assistance Program

Credit Union Membership

Job summary

Williamsburg Landing in Williamsburg, Virginia, seeks a Dining Room Supervisor (Full Time) to supervise servers, manage meals, and ensure a high-quality dining experience for residents and guests. The role includes leading trainings, coordinating events, and maintaining service standards across venues.

The position reports to the Dining Room Manager and Dining Services Operations Manager, and requires upholding food safety, therapeutic-diet knowledge, and strong customer service.

Qualifications

Oversee dining staff and ensure service quality.
Experience supervising staff and ensuring customer satisfaction.
Knowledge of safe food handling and sanitation standards.
Knowledge of therapeutic dining needs preferred.
TIPs certification within first year of employment.
Food Handler’s Card within 30 days of employment.

Responsibilities

Oversee appearance of dining venues and service flow.
Lead trainings on etiquette, serving techniques, and sanitary standards.
Coordinate events and ensure staffing meets event needs.
Resolve resident complaints and implement improvements.
Ensure POS accuracy and appropriate charges.

Skills

Staff supervision

Training & mentoring

Customer service

Alcohol service knowledge

TIPs Certification

Food Handler Card

Geriatric dining knowledge

Crisis response

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Dining Room Supervisor (Full Time)

Williamsburg Landing Williamsburg, Virginia, United States

About this position

Do you take PRIDE in what you do?

Williamsburg Landing, a CARF-accredited Life Plan Community, seeks a Dining Room Supervisor (Full Time) to join our Dining Services Team. This position provides direct oversight of Dining Room Servers in casual, formal, and therapeutic dining venues during regular service, special events, and private functions to ensure a pleasant dining experience for residents and guests. The Dining Room Supervisor reports to the Dining Room Manager and the Dining Services Operations Manager.

JOB DUTIES

Assumes responsibility for the appearance of dining venues; assigns side work to Dining Room Servers and remains in the dining area throughout meal service
Participates or leads, as requested, trainings on meal etiquette, serving techniques, therapeutic diets, and sanitary standards regulating food handling and serving; documents attendance records of trainings
Performs service review orientation (line‑up) before meals; inspects serving lines for adherence to dress and sanitation standards; coordinates with food production supervisor to ensure palatability and appropriate presentation of food
Reports concerns related to changes in residents’ dining habits, deteriorating self‑care, and/or conversations indicating unhappiness or loneliness
Meets with residents and guests to arrange for private events, ensuring adequate staff is assigned for the event and that the dining venue and meal selections meet expectations; follows up with the event host regarding concerns
Resolves resident complaints related to quality of service, food, or the dining venue; reports concerns to manager and participates in action plans to improve areas of concern
Ensures routing cleanings occur according to master cleaning schedule
Ensures adequate supply of menus, guest checks, and other supplies; oversees reservations for dining venues; ensures charge tickets are initiated for guest meals and wine charges
Utilizes Point of Sale (POS) technology and trains staff in POS processes; ensures accuracy of POS charges
Enforces procedures to ensure the security of dining venues, equipment, supplies, and wine and alcoholic beverages
Performs other duties as assigned

QUALIFICATIONS

High school graduate or equivalent; Must be at least 21 years of age
Two or more (2+) years of experience in dining services required
Knowledge of serving alcoholic beverages required
Knowledge of therapeutic diets preferred
Attainment of Food Handler’s Card within 30 days of employment required
Training for Intervention Procedures (TIPs) Certification required within first year of employment
Demonstrated experience with overseeing staff, including training and customer service and quality control
Knowledge of sound supervisory practices to include team building
Knowledge of geriatric dining needs, especially those with declining physical and cognitive abilities
Ability to stand and walk for long periods of time and regularly and safely lift and carry a minimum of 30 pounds
Ability to respond appropriately to crises